Education Features:
Client Education Introduction
This year we are very excited to bring many new changes to our education offerings. First of all, by now you've noticed the fresh new look for the Education Catalog. And to make it easier to use, instead of the usual calendars you'll see our courses in lists organized both by course number and by date. So use the list that makes it easiest for you to find the training you need!
We also have 11 new or revised courses for you, bringing our total number of courses offered to 129. Over 80 web conferences are on the calendar to start, but as you know, based on client requests we will be adding more of them to the schedule throughout the year.
One particular class that we know you will be excited about is 4.22 Report Builder 3: Database Files and String Reports. Many of our clients have mastered their skills with Report Builder 1 and 2, and this new course is intended to take you to the next level.
We are also pleased to announce four new online credit card classes brought to you by Lender*VP and Gividends EFT. These courses will take you through everything you need to know to manage your online credit card products.
How do you stay informed of upcoming education events? Check out the Education Report Newsletter. This monthly publication helps keep you up to date on education events that are scheduled in the catalog, as well as events we are adding to the agenda. Register for our newsletter to stay informed.
Have you jumped on the Education Express Train? Last year we introduced this program, and this year it is back by popular demand. The Education Express is a free monthly web conference geared toward keeping you informed of upcoming events, hot topics, software upgrades and much more. Look for the announcements in the Education Report Newsletter.
Need assistance with developing an internal training program? We can help with that, too! Customizing training plans is what we do; let us bring our expertise to your credit union to put a plan in place for your team. As always, we are here to help you with your training needs. Please don't hesitate to call if we can assist you with incorporating CU*Answers training into your 2012 Education Plan.
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Laura S. Welch-Vilker |
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Jane Anderson |
CU*Answers Training Site
The CU*Answers University main training site is located at
6000 28th Street, SE, Suite 100, in Grand Rapids, Michigan.
Registration Procedure
CU*Answers delivers education all year long through the CU*Answers University and other venues. To help us serve you, registration is required for all events, whether in the classroom or by web conference. Please register here by clicking I am a Client, then Education, then Register for Classes.
If you don’t see the class you’re looking for, or if the class is offered “By request only,” contact Laura Welch-Vilker at ext. 144 or Jane Anderson at ext. 150. You may also email education@cuanswers.com.
Registrations for classroom sessions must be made by the Wednesday before the class start date.
Class Times
Classroom sessions commonly begin at 9:00 am ET and end by 5:00 pm ET. Web conferences have a later start time as a courtesy to clients in western time zones. While they are often scheduled starting at 11:00 am ET or later, they usually end by 5:00 pm ET. Workshops are scheduled independently.
Cost
Courses held on site at CU*Answers are offered at no charge to our clients. Courses offered via web conferencing are billed at $20.00 per half hour per connection to cover the cost of the web conferencing service. Each PC signed in to the web conference is considered a connection.
Cancellation/Substitutions
When you register for a class through our registration page at http://cuanswers.com/education a confirmation will be sent to you at the email address you used when registering. Note that all times on the registration site and printed on the email are in Eastern Time. All other time zones will need to calculate their time accordingly.
If you must cancel, please call us at least 48 business hours in advance of your scheduled class date. Remember that anyone from your credit union can attend in your place. There is a charge of $25.00 per class for late cancellations or no-shows. The fee will be waived for late cancellations due to an emergency.
CU*Answers values the interaction between credit union peers made possible by classroom attendance. Therefore, we reserve the right to cancel classes where fewer than two credit unions register for a single class.
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