7.20 CU*BASE GOLD Updates & Support

CU*BASE GOLD Workstations

Summary

When you receive an announcement of an upcoming CU*BASE GOLD Update, do you look forward with anticipation to new tools and improvements, or groan, thinking of a Monday morning full or malfunctioning PCs?

Receiving your credit union’s GOLD Updates should not be a headache.  In this class we will explain how the update process is intended to work, and show you some helpful support options and tricks for making sure your network can handle this task with a minimum of effort on your part.

Audience

This class is a must for credit union personnel who have direct responsibility for maintaining PCs that use the CU*BASE GOLD software.

Objectives

By the completion of this course, students will have:

‣        Discussed the entire GOLD update process, from CU*Answers server, to your Gold-Master, to your employee desktops.

‣        Examined support tools for managing GOLD updates.

Topics

‣        Managing CU*BASE GOLD Updates

§     When They Happen

§     Steps To Take When Updates Are Missed

§     Unpacking Files

§     Running Manually

‣        GOLD File Structure

‣        The GOLD.JWC File

‣        CU*BASE GOLD Workstation Monitoring Tools

‣        Using the Web Page for Support

‣        The GOLD Update Appliance (GUAPL) and How It Can Simplify the GOLD Update Process

Course Schedule

Future times and dates are to be determined.