Ease your members’ tension by letting the Collections Contact Center work with your members in a professional manner, allowing you to focus on other areas of credit union operations. Our Collections team utilizes ACH, AFT, payroll deductions, loan and deposit products when appropriate to solve members’ delinquency issues. Not only do we want to bring members payments current but we want to keep them current!
We can do it all or just a little
Looking to outsource all your collections work? We can take care of it for you. Need help with only a segment of your loan portfolio, doing collections work related to a single dealer? We can do that too. We’ll even arrange to fill in for your collections team in the event of an emergency or leave of absence.
Collections on the same system you use
The advantage of partnering with us for your collections needs is that we’re using the same tools you are when it comes to your daily collections work. All notes, communications, and member collection activities take place within CU*BASE. The information resides online so your team can interact instantly with our team without software conversions, re-keying, or the hassles related to other third party solutions.
