The Next HA Rollover is Coming February 6th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The next HA rollover is scheduled for Sunday, February 6^th.

This rollover will enable support teams to perform planned network maintenance at the primary production data center without disrupting core processing.  The rollover will begin at 2:00 AM ET on Sunday, February 6^th with the rollback scheduled for 2:00 AM ET on Sunday, February 13^th.

Prior to this rollover, we strongly encourage that someone at each branch tests connectivity from a GOLD workstation.  Additionally, if your credit union has any employees who are working remotely, we recommend asking them to perform the connectivity test as well.  Use the links below to complete one or both of the connectivity tests.

• Test connectivity using the TELNET command by following the instructions in this AnswerBook item: https://kb.cuanswers.com/cuanswers/ext/kbdetail.aspx?kbid=3606
• Test connectivity using the PING command by following the instructions in this AnswerBook item: https://kb.cuanswers.com/cuanswers/consumer/kbdetail.asp?kbid=1930

Please contact the CU*Answers Network Services Help Desk at helpdesk@cuanswers.com if the tests above are unsuccessful.  Failure to complete the tests may result in CU*BASE/GOLD connectivity issues on the morning following the February 6^th rollover event.

Additional details about the HA rollover and scheduled network maintenance will be provided in future announcements as we get closer to the date.

If you have questions or would like to know more about the CU*Answers High Availability program in general, additional information is provided on our website, or feel free to contact a member of the Business Continuity Team.