Reminder: The Next HA Rollover is Coming July 10th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD.  The next HA rollover is scheduled for Sunday, July 10^th.

As announced at this year’s Leadership Conference, this rollover will occur over a two-week period to accommodate the introduction of new server hardware for CU*BASE core processing at both the primary and secondary locations.  CU*Answers upgrades occur every three years to keep up with improvements in technology and system performance.

The rollover is scheduled to begin at 3:00 AM ET on Sunday, July 10^th with the rollback planned for 3:00 AM ET on Sunday, July 24^th.  There will be brief service interruptions during both the rollover and rollback processes.  Additional details will be included in future announcements as we get closer to the date.

Prior to the rollover on July 10^th, we strongly encourage that someone at each branch tests connectivity to the HA data center from a GOLD workstation.  Additionally, if your credit union has any employees who are working remotely, we recommend asking them to perform the connectivity test as well.  Use the links below to complete one or both of the connectivity tests.

• Test connectivity using the TELNET command by following the instructions in this AnswerBook item: https://kb.cuanswers.com/cuanswers/ext/kbdetail.aspx?kbid=3606
• Test connectivity using the PING command by following the instructions in this AnswerBook item: https://kb.cuanswers.com/cuanswers/consumer/kbdetail.asp?kbid=1930

Please contact the CU*Answers Network Services Help Desk at helpdesk@cuanswers.com if the tests above are unsuccessful.  Failure to complete the tests may result in CU*BASE/GOLD connectivity issues on the morning following the July 10^th rollover event.

In addition, we are announcing a new webinar titled “Unpacking the HA Rollover”, scheduled for June 30^th at 1:00 PM ET.  If you are interested in a deeper dive into the rollover process, you can register for this 30-minute webinar via our Education Calendar or contact a member of the Business Continuity Team.