Reminder: CU*Answers HA Rollover this Weekend

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD.  The next HA rollover is scheduled for Sunday, July 10^th.

As announced at this year’s Leadership Conference, this rollover will occur over a two-week period to accommodate the introduction of new server hardware for CU*BASE core processing at both the primary and secondary locations.  CU*Answers upgrades occur every three years to keep up with improvements in technology and system performance.

The rollover is scheduled to begin at 3:00 AM ET on Sunday, July 10^th.  At that time, there will be a period of approximately 60 to 90 minutes which will include an interruption to the following services: CU*BASE/GOLD, CU*Talk audio response and It’s Me 247 online/mobile banking (a splash page will be presented).  ATM and credit card transactions will continue to operate in stand-in mode at the switch until CU*BASE is back online at the HA data center.

*Reminder: CU*BASE Training Edition (CTE) services are not available during the rollover period while operating from the HA data center.

The rollback is scheduled to begin at 3:00 AM ET on Sunday, July 24^th.

As a reminder, we strongly encourage that someone at each branch tests connectivity to the HA data center from a GOLD workstation prior to the rollover event.  If you have not yet done so, please use the links below to complete one or both of the connectivity tests.

• Test connectivity using the TELNET command by following the instructions in this AnswerBook item: https://kb.cuanswers.com/cuanswers/ext/kbdetail.aspx?kbid=3606
• Test connectivity using the PING command by following the instructions in this AnswerBook item: https://kb.cuanswers.com/cuanswers/consumer/kbdetail.asp?kbid=1930

Please contact the CU*Answers Network Services Help Desk at helpdesk@cuanswers.com if the tests above are unsuccessful or if you have any issues accessing CU*BASE/GOLD after the rollover and rollback dates.