ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS
We are moving forward quickly with the final parts of our plan as outlined in our previous announcement. On Thursday morning, September 8*, we will be performing the following floods for all online CU*Answers credit unions:
- All members who have not used CU*Talk in the past 60 days will be deactivated. If any of those members wish to use CU*Talk, they will need to contact the CU for activation. This can be done via Tool #72: Update ARU/Online Banking Access (PIN) or Tool #14: Member Personal Banker.
- The configuration flag that auto-activates CU*Talk access for new memberships will be disabled. Any new members who wish to use CU*Talk will need to be manually activated via Tool #72 or #14.
*Site-4 and self-processing credit unions will see these changes occur on Friday, September 9.
If your credit union does not wish for these changes to be made, you must complete and return the Release of Liability form (located below) to csr_team@cuanswers.com no later than 5:00 PM ET Wednesday, September 7, 2022.
Click here to complete the Release of Liability form
If your credit union was already planning on running a custom flood, someone will be in touch to find out if you want to proceed with your custom parameters, or if you wish to cancel your project and have the changes outlined above made along with everyone else.
(NOTE: This is a follow-up to the CU*BASE Alert posted on September 2, 2022, in which we stated the following: “We have elected to escalate our plans and have removed the ability to perform inter-member transfers and check withdrawals via CU*Talk audio banking as of approximately 7am ET this morning, Friday, September 2. This was in response to increased fraud activity and the concern that over the holiday weekend bad actors would step up their efforts to move funds fraudulently. Members using CU*Talk will notice that the verbal prompts will no longer offer the options to transfer to another account or request a check. They will still be able to transfer within their own account suffixes.”)
