CU*Answers, the 100% credit union-owned, data processing CUSO, recently determined the six-month statistics for alert items posted between July 1st and December 31st of 2022. In total, CU*Answers posted 131 alert items 50 of these were posted in Q3 and another 81 were posted in Q4.
Breaking these figures down month-by-month, July saw 22 alerts posted, August saw 10 alerts, September saw 18 alerts, October saw 27 alerts, November saw 26 alerts and December closed out the year with 28 alerts. This brought the average send rate for the second half of the year to 21.83 alerts per month (with quarterly averages sitting at 16.7 alerts per month in Q3 and 27 alerts per month in Q4). These alert totals only account for alerts being posted by CU*Answers and do not account for any alerts posted by CU*South, CU*NorthWest, Xtend Fraud Alerts or Xtend Service Alerts.
For both Q3 and Q4, Unexpected Issues represented the largest portion of alerts posted, followed by instances of Scheduled Maintenance. Additional categories included General Info announcements, GOLD Updates, Connectivity Interruptions, Rollover Updates, File Delays and alerts informing clients of Staff Meetings held by CU*Answers teams/departments.
Alerts figures for the second half of 2022 saw a minor overall decrease from the number of alerts sent out during the same time frame in 2021 (a difference of 1 alert year-over-year for the same period). The total number of alerts posted in Q3 of 2022 was 50, down from 61 alerts posted in Q3 2021. Q4 2022 saw 81 alerts posted, up from 71 alerts posted in Q4 2021.
The total number of alerts sent out during the full 2022 calendar year was 266, a slight increase over the 259 alerts sent between January and December of 2021. Because this uptick in alert activity was minimal, 2022 remains largely consistent with the previous year and consistent with the general decrease in alert volume in recent years (down from the 281 alerts posted in 2020 and the 324 alerts posted in 2019).
