Best Practices for Your Email Upkeep – Resources and Recommendations Coming Soon

Following the issues that were encountered with email delivery and bounce-backs in late April, we’ve made some changes at CU*Answers relating to how we handle emails and similar methods of communication.  We have prepared AnswerBook topics which provide greater detail on these changes – look for these emails to be delivered to your inbox soon.

Before we begin sending this series of emails, we wanted to provide a reminder about maintaining the list of addresses that receive these items and other tips from CU*Answers Client News.

If you would like to review a list of all current credit union staff who are signed up to receive CU*BASE Alerts and Client News emails from CU*Answers, click the button below.

Request CU*BASE Alerts/Client News Email List

If you would like to request that new staff members be added to the CU*BASE Alerts and Client News mailing list, or if you have former staff who should be removed from this mailing list, click the button below.

Add/Remove Recipients from CU*BASE Alerts & Client News

Want to maintain your own employee email list?  Your credit union has the option to manage your own internal distribution lists, with a single email address receiving communications from CU*Answers and passing communications along to staff members on your end.  If your credit union does not currently use an internal distribution list but you are interested in doing so, this must be configured with your IT department.

Stay tuned for additional emails on tips and recommendations for emails and communications!

Looking for Ways to Elevate Your Offerings within OLB? Check Out Layout 2!

Looking for Ways to Elevate Your Offerings within OLB?  Check Out Layout 2!

Looking for New Ways to Elevate Your Offerings within OLB?  Check Out Layout 2! Credit unions interested in elevating their offerings with an enhanced and feature-rich version of It’s Me 247 Desktop have the option to select It’s Me 247 Desktop: Layout 2 as an upgraded product with a monthly fee. It’s Me 247 Desktop… Read more »

Jul 17, 2024

Let’s Build It Together! Now Accepting Applications for the 24.10 CU*BASE Release Beta Pool

Let’s Build It Together!  Now Accepting Applications for the 24.10 CU*BASE Release Beta Pool

Earn a $3,000 CollabRebate for testing new CU*BASE tools and features coming with the 24.10 release! Learn more about enhancements coming in the October release, eligibility requirements for joining the beta pool, and what you will need to do to receive the CollabRebate reward. Interested in joining the Beta Pool?  Use the link below to… Read more »

Jul 16, 2024

Join CU*Answers and Glia to Learn About Our Latest Integration!

Join CU*Answers and Glia to Learn About Our Latest Integration!

We’re excited to announce the new Glia integration, available to CU*Answers clients! The Glia Interaction Platform unifies voice, digital customer service, and AI with a unique ChannelLess™ architecture, helping to eliminate data silos, dropped context, as well as frustration for members and representatives. Join our upcoming webinar to learn all about this integration, which gives… Read more »

Jul 16, 2024

The 24.07 Imaging Solutions Release is Coming July 21st

The 24.07 Imaging Solutions Release is Coming July 21st

The Imaging Solutions 24.07 Release will be available for all online CU*Spy and Inhouse Imaging Credit Unions as of Sunday, July 21st, 2024. This update will be focused on CU*Forms and provides many new features to your credit union! Note: In preparation for the future, we are now making it a requirement for all users to enter their… Read more »

Jul 16, 2024

Join Lender*VP and LenderPay for Our Upcoming Webinar on Loan Payment Solutions

Join Lender*VP and LenderPay for Our Upcoming Webinar on Loan Payment Solutions

Join Lender*VP and LenderPay for for a webinar on the LenderPay payment solution! LenderPay gives members the convenience of paying loans with any device using Visa debit, Mastercard debit, or ACH. One-time, recurring payments, and pay-by-text are also available. During this upcoming webinar, we will explore the options available through LenderPay and discuss how these… Read more »

Jul 15, 2024

Join Lender*VP to Learn About the AFG Balloon Loan Integration!

Join Lender*VP to Learn About the AFG Balloon Loan Integration!

Lender*VP invites you to learn about the Auto Financial Group (AFG) balloon loan integration within CU*BASE! Join Ashley Melder, VP of Professional Services with Lender*VP and Tom Heidenga, Lending Integrations Coordinator for a discussion on this integration. AFG will join us to present how their balloon loan product can provide value to your credit union… Read more »

Jul 15, 2024

Check Out the New Resources Featured in this Edition of Documentation Digest!

Check Out the New Resources Featured in this Edition of Documentation Digest!

Documentation Digest is your go-to knowledge base for questions relating to CU*BASE software, products and services from CU*Answers. This email series highlights resources that we think your credit union will find helpful, including Help topics, booklets, videos and more! Click on the links below for a deeper dive into each item, and don’t forget to share these… Read more »

Jul 11, 2024