Attention Xtend clients: The Grand Rapids area is expecting inclement weather from Friday, 1/12 through Saturday, 1/13. This may affect the ability for some Xtend employees to commute to and from work. There are also a handful of clients who will be closed for precautionary reasons, which may lead to an increase in contact center call volume.
Bookkeeping clients: Out of an abundance of caution, we are prepared to make strategic adjustments to our daily processes if needed, as the weather could potentially impact our staffing.
Should you have any questions or concerns, please reach out to us at: xtendsrs@xtendcu.com.
Contact Center clients: We’re working hard to continue servicing your members. Hold times may be longer than usual as we navigate the staffing delays or shortages from the winter storm. We will keep you updated as needed.
If you have any questions or concerns, please feel free to contact the Contact Center Management Team:
- Zac Chaltry: zac.chaltry@xtendcu.com
- Matthew DeYoung: matthew.deyoung@xtendcu.com
