Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production center to our high-availability (HA) data center. The next HA rollover is scheduled for Sunday, September 15th.
The rollover will enable support teams to perform planned network maintenance at the primary production center without disrupting core processing. The rollover will begin at 3:00 AM ET on Sunday, September 15th with the rollback scheduled for 3:00 AM ET on Sunday, September 22nd.
Prior to this rollover, we strongly encourage that someone at each branch tests connectivity from a GOLD workstation. Additionally, if your credit union has any employees who are working remotely, we recommend them to perform the connectivity test as well. Use the links below to complete one or both of the connectivity tests.
- Test connectivity using the TELNET command by following the instructions in this AnswerBook item: https://kb.cuanswers.com/cuanswers/ext/kbdetail.aspx?kbid=3606
- Test connectivity using the PING command by following the instructions in this AnswerBook item: https://kb.cuanswers.com/cuanswers/consumer/kbdetail.asp?kbid=1930
Please contact the CU*Answers Network Services Help Desk at helpdesk@cuanswers.com if the tests above are unsuccessful. Failure to complete the tests may result in CU*BASE/GOLD connectivity issues on the morning following the September 15th rollover event.
Get a Behind-the-Scenes Look at the HA Rollover Process
Prior to the HA Rollover event, we will be hosting a 30-minute webinar where we will provide a closer look into the HA Rollover process. We will discuss ongoing investments that we are making to improve the performance and availability of our networks. Use the button below to sign up.
Monday, September 9th
10:00 AM – 10:30 AM ET
Additional details about the HA rollover and scheduled network maintenance will be provided in future announcements as we get closer to the date.
If you have questions or would like to know more about the CU*Answers High Availability program in general, additional information is provided on our website, or feel free to contact a member of the Business Continuity Team.
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