Check Out the New Resources Featured in this Edition of Documentation Digest!

Documentation Digest is your go-to knowledge base for questions relating to CU*BASE software, products and services from CU*Answers. This email series highlights resources that we think your credit union will find helpful, including Help topics, booklets, videos and more! Click on the links below for a deeper dive into each item, and don’t forget to share these with your staff!

Knowledge Base Topics

  • If I require a valid email address to get e-Statements, and a member is flagged with a wrong email address, does he get un-enrolled for e-Statements?  Learn more about this updated topic! (KB 2951)

OnDemand Video

Looking for a quick way to show your staff how they can post a cash advance for a member in CU*BASE?  Check out this video from our Show Me the Steps series!

Related News

Education Around the Corner – Keeping You Informed of the Latest Webinars and Events

Education Around the Corner – Keeping You Informed of the Latest Webinars and Events

As of fall 2023, CU*Answers Client Services and Education replaced our previous newsletters with a webinar series, known as Education Around the Corner.  Education Around the Corner highlights upcoming education opportunities, and provides a look at: How to find upcoming classes, including Education Express and Learning Café sessions. How to register for events. Discussions on… Read more »

Sep 5, 2024

August Owner’s View Monthly Recap

August Owner’s View Monthly Recap

Check out recent programming changes in the August 2024 edition of the Owner’s View Monthly Recap! Open the Owner’s View Monthly Recap The Owner’s View Monthly Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE and accompanying core-software products. Read previous editions of the Owner’s View Monthly Recap… Read more »

Sep 4, 2024

Reminder: The Next HA Rollover is Coming September 15th – We Need You to Perform a Connectivity Test!

Reminder: The Next HA Rollover is Coming September 15th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production center to our high-availability (HA) data center. The next HA rollover is scheduled for Sunday, September 15th. The rollover will enable support teams to perform planned network maintenance at the primary production center without disrupting core processing. The rollover will begin at 3:00… Read more »

Sep 4, 2024

Make the Most of Your Credit Union’s Initiatives with Strategic Release Management!

Make the Most of Your Credit Union’s Initiatives with Strategic Release Management!

You’ve spent weeks reviewing CU*BASE Release documentation and your staff has attended CU*Answers Release Training web conferences. Now it’s time to put all you have learned into action! CU*BASE Strategic Release Management is a service which equips credit union executives and managers with strategic and meaningful approaches for the utilization of technology associated with major… Read more »

Sep 4, 2024

Vehicle Valuation Price Increase Arriving in October

Vehicle Valuation Price Increase Arriving in October

Attention CU*Answers clients: effective October 1st, 2024, pricing for J.D. Power Vehicle Valuations will be increasing. The monthly cost will increase from $55.00 per month to $60.50 per month, while valuation costs will increase from $0.22 per valuation to $0.24 per valuation. These price increases will apply to all clients using the service, including current subscribers. If… Read more »

Sep 4, 2024

Join Us for a Conversation on Artificial Intelligence

Join Us for a Conversation on Artificial Intelligence

As your core technology partner, it is our responsibility to weigh both the benefits and potential risks associated with emerging technologies. The advent of Artificial Intelligence is no different and requires us to think together, as a community, about the role of these technologies in the future of our firm. Conversations On Artificial Intelligence allows us to… Read more »

Sep 3, 2024