Documentation Digest is your go-to knowledge base for questions relating to CU*BASE software, products and services from CU*Answers. This email series highlights resources that we think your credit union will find helpful, including Help topics, booklets, videos and more!
In this special edition of Documentation Digest, we’ll be focusing on topics related to multi-factor authentication for online banking, which will be arriving in October with the release of CU*BASE 24.10. Click on the links below for a deeper dive into each item, and don’t forget to share these with your staff!
Knowledge Base Topics
- I see there are “mobile phone” and “can send text messages to this number” checkboxes on the phone database screen in CU*BASE. Do either of these need to be checked in CU*BASE for that phone number to be used for multi-factor authentication (MFA)? Check out this topic! (KB 5479)
- My member has four phone numbers associated with their membership. Can they use any of these numbers for multi-factor authentication (MFA) for It’s Me 247? Learn more about this topic! (KB 5480)
- What phone numbers are presented to the member for the one-time passcode for multi-factor authentication (MFA) for It’s Me 247? Click here to view this topic! (KB 5498)
