HA Rollover Event this Weekend – Updates to be Posted on CU*BASE Alerts Page

Don’t forget: this weekend, we will be testing our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The Rollover event is scheduled to begin at 3:00 AM ET on Sunday, September 15th.  Once completed, CU*BASE core-processing will be provided from systems at the HA data center for a period of one week.

On Sunday, September 22nd, beginning at 3:00 AM ET, we will perform Rollback procedures to return CU*BASE core-processing to the production data center.

During both the Rollover and Rollback procedures, the following services will be interrupted for approximately 60 to 90 minutes: CU*BASE/GOLD, CU*Talk audio response, and It’s Me 247 online banking (a splash page will be presented).  ATM and credit card transactions will operate in stand-in mode at the switch until systems are back online.

Please note: We will be posting any/all issues related to the HA Rollover event to the CU*BASE Alerts page, compiled into a single alert located here.  We will not be sending out any emails regarding individual issues for the HA Rollover.  If you encounter any issues during or after the Rollover period, please refer to the CU*BASE Alerts page to see if it is currently a known issue.

As a reminder, we strongly encourage that someone at each branch tests connectivity to the HA data center from a GOLD workstation prior to the Rollover event.  If you have not yet done so, please use the links below to complete one or both of the connectivity tests.

• Test connectivity using the TELNET command by following the instructions in this AnswerBook item: https://kb.cuanswers.com/cuanswers/ext/kbdetail.aspx?kbid=3606
• Test connectivity using the PING command by following the instructions in this AnswerBook item: https://kb.cuanswers.com/cuanswers/consumer/kbdetail.asp?kbid=1930

Please contact the CU*Answers Network Services Help Desk at helpdesk@cuanswers.com if the tests above are unsuccessful.