Reminder: The Next HA Rollover is Coming September 15th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production center to our high-availability (HA) data center. The next HA rollover is scheduled for Sunday, September 15th.

The rollover will enable support teams to perform planned network maintenance at the primary production center without disrupting core processing. The rollover will begin at 3:00 AM ET on Sunday, September 15th with the rollback scheduled for 3:00 AM ET on Sunday, September 22nd.

As a reminder, we strongly encourage that someone at each branch tests connectivity from a GOLD workstation. Additionally, if your credit union has any employees who are working remotely, we recommend them to perform the connectivity test as well. Use the links below to complete one or both of the connectivity tests.

• Test connectivity using the TELNET command by following the instructions in this AnswerBook item: https://kb.cuanswers.com/cuanswers/ext/kbdetail.aspx?kbid=3606
• Test connectivity using the PING command by following the instructions in this AnswerBook item: https://kb.cuanswers.com/cuanswers/consumer/kbdetail.asp?kbid=1930

Please contact the CU*Answers Network Services Help Desk at helpdesk@cuanswers.com if the tests above are unsuccessful. Failure to complete the tests may result in CU*BASE/GOLD connectivity issues on the morning following the September 15th rollover event.