Documentation Digest is your go-to knowledge base for questions relating to CU*BASE software, products and services from CU*Answers. This email series highlights resources that we think your credit union will find helpful, including Help topics, booklets, videos and more! Click on the links below for a deeper dive into each item, and don’t forget to share these with your staff!
Knowledge Base Topics
- Why do I see an available amount to withdraw on a certificate when my credit union does not allow withdrawals on certificates through teller processing? Check out this NEW topic! (KB 5571)
- What is a credit card status? What can it indicate? How do I change a card status? View this NEW topic! (KB 5576)
- I accidentally returned an ACH item that should be posted. What are my options for reversing this action? Take a look at this NEW topic! (KB 5560)
OnDemand Video
Looking for a quick way to show your staff how they can use CU*BASE to process a loan request for a non-member? Check out this video from our Show Me the Steps series!
