Check Out the New Resources Featured in this Edition of Documentation Digest!

Documentation Digest is your go-to knowledge base for questions relating to CU*BASE software, products and services from CU*Answers. This email series highlights resources that we think your credit union will find helpful, including Help topics, booklets, videos and more! Click on the links below for a deeper dive into each item, and don’t forget to share these with your staff!

Knowledge Base Topics

  • Are there costs associated with offering multi-factor authentication (MFA) via online banking?  Check out this NEW topic! (KB 5592)
  • My member is trying to authenticate with online banking using MFA (multi-factor authentication) and is not seeing the text message to do so.  What are some things they can do to troubleshoot?  View this NEW topic! (KB 5594)

OnDemand Video

Looking for a quick way to show your staff how they can edit a loan request in CU*BASE? Check out this video from our Show Me the Steps series!

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