Reminder: The Next HA Rollover is Coming March 9th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD. The next HA rollover is scheduled for Sunday, March 9th.

The rollover is scheduled to begin at 3:00 AM ET on Sunday, March 9th with the rollback planned for 3:00 AM ET on Sunday, March 16th. During both the Rollover and Rollback procedures, the following services will be interrupted for approximately 60 to 90 minutes: CU*BASE/GOLD, CU*Talk audio response, and It’s Me 247 online banking (a splash page will be presented). ATM and credit card transactions will operate in stand-in mode at the switch until systems are back online.

As a reminder, we strongly encourage that someone at each branch tests connectivity to the HA data center from a GOLD workstation prior to the Rollover event.  If you have not yet done so, please use the links below to perform one or both of the connectivity tests.

• Test connectivity using the TELNET command by following the instructions in this AnswerBook item: https://kb.cuanswers.com/cuanswers/ext/kbdetail.aspx?kbid=3606

• Test connectivity using the PING command by following the instructions in this AnswerBook item: https://kb.cuanswers.com/cuanswers/consumer/kbdetail.asp?kbid=1930

Please contact the CU*Answers Network Services Help Desk at helpdesk@cuanswers.com if the tests above are unsuccessful. Failure to complete the tests may result in CU*BASE/GOLD connectivity issues on the morning following the March 9th rollover event.