Important Update:
As previously announced, we will be implementing an updated online banking end-user license agreement (EULA) system, which will require all members to re-accept the agreement in order to log into online banking.
This EULA system update, previously scheduled for April 22nd, will now be implemented on Tuesday, April 29th.
If You’ve Already Alerted Members
You will need to update your communications to notify members of the rollout date change to April 29th.
If Xtend helped you notify members, they will reach out to you to correct messaging.
If You’ve Haven’t Yet Notified Members
We encourage you to alert your members (via email/Member Connect and an announcement on your website) that they will have to re-accept the EULA on (or after) April 29th.
You may craft your own message, use the suggested text below, or reach out to Xtend to notify your members on your behalf.
Suggested Text
The first time you log into online banking on or after April 29th, you will be prompted to re-accept the user agreement as result of enhancements to our system. Please note the content of the agreement has not changed since you last accepted it.
This update may also affect some members that have devices that are no longer compatible with the changes. We expect this to affect very few of our members but want to make sure you are informed of the changes. You may still use mobile web and desktop online banking if your device is no longer mobile app compatible.
What’s Changing with the EULA Update?
Please note: the content of the EULA will NOT be changing with this update.
This system update will allow us to begin tracking a permanent record of member acceptance, recording each date, time, and specific EULA version as it is accepted by your members. (This history will begin with this initial rollout and be recorded each time a new EULA is presented, from that point forward.)
Along with the new tracking ability, a new feature within CU Info will become available, allowing you to customize all EULA content. After the dust settles, we’ll send a follow-up announcement explaining the details of how to use the new EULA customization feature.
What Do I Need to Do?
To avoid a flood of calls on day 1, we encourage you to warn your members beforehand (via email/Member Connect and an announcement on your website) that they will have to re-accept the EULA on (or after) April 29th. You might also reassure members the EULA content is not changing.
To avoid member confusion, we recommend waiting a few weeks before utilizing the new EULA customization feature since it will require all members to re-accept the agreement any time changes are pushed.
If you would like to see the current EULA content, you can review that here: It’s Me 247 EULA or BizLink 247 EULA. (Note that this EULA does not contain the Savvy Money information.)
