AnswerBook is your go-to knowledge base for questions relating to CU*BASE software, products and services from CU*Answers. In this edition of AnswerBook Digest, we’re placing a spotlight on the following topics:
- What is the timing of the CU*BASE login password expiration? Check out this NEW topic! (AB 5278)
- My member cannot access a feature I activated in CU*BASE, such as eStatements. What is the first thing I should check? Learn more about this NEW topic! (AB 5269)
- My member is paying their loan payment via an A2A payment. Why is the payment being paid as a principal only payment? View the NEW topic for more details! (AB 5270)
- My member is paying multiple payments on her loan via an A2A transfer and the system is not making the subsequent payments. Why is this the case? Check out this NEW topic for more info! (AB 5271)
- This is my first time completing the ‘Fedline Solutions Security & Resiliency Assurance Program’ required by the Federal Reserve done annually. This, in part attests that we are in compliance with Operating Circular 5. Is CU*Answers considered a Third Party Service Provider (item processing, ACH transactions, etc.)? If so, is there any type of documentation that I can obtain showing that you are in compliance with Operating Circular 5? Learn more about this NEW topic! (AB 5277)
