To improve our client communication, experience, and overall service levels Xtend will be launching our new Client Support Portal via Zendesk.
Xtend will migrate slowly in an effort to ensure our clients are best supported. Our bookkeeping team and clients began utilizing Zendesk for daily support at the end of April, and now Xtend is rolling out Zendesk for our additional Departments!
Starting next week, 06/05/23, You may begin to see ticket requests or notifications from @xtendcu.zendesk.com. These are legitimate and safe email notifications – no spoofing here!Please feel free to establish your Zendesk Profile at your earliest convenience by visiting https://xtendcu.zendesk.com/hc/en-us. When a ticket is created on your behalf, you’ll receive an email notification of the ticket number & details. If your Zendesk Profile is not set up prior to ticket assignment, you will be asked to register prior to viewing the ticket details in Zendesk.
Click the FAQ button for instructions on how to set up your account, or feel free to contact us with questions!
We will continue to utilize our current support email addresses, which means the way you communicate with us is not changing, yet! However, as we navigate the implementation period, we will be sure to keep you updated if and when things are changing. These email addresses are:
All General Inquiries: info@xtendcu.com
Bookkeeping/Backoffice Support: xtendsrs@xtendcu.com (SRS Group)
Member Marketing/Communications: communications@xtendcu.com
Please let us know what questions you have!
