If your credit union requires assistance from CU*Answers Network Services, please note that Network Services categories are no longer accessible through AnswerBook. Instead, your credit union should reach out via ConnectWise with any requests directed to the Network Services team.
Examples of common requests that can be submitted via ConnectWise include:
- Equipment troubleshooting/failure (workstations, printers, signature pads, scanners, etc.)
- Difficulty launching CU*BASE and/or ProDOC
- Windows/Microsoft troubleshooting (including login, VPN, and password issues, as well as software such as Outlook/Mail, Word, Excel, etc.)
Your credit union can use the “Check on Network Services Tickets” option within the Network Link function of CU*BASE.
If your credit union is facing a more urgent matter, please reach out to the Help Desk at ext. 266. Help Desk staff will be available to assist 24 hours a day, Monday through Friday.
