CU*Answers Client Services and Education Team adds more talent with Rachel Almaguer

West Michigan-based cooperative CUSO CU*Answers is pleased to announce the Client Services and Education team has added another client services representative to its roster. Rachel Almaguer has many years of customer service experience and will now offer CU*BASE® software support from the CUSO’s Innovation Center in Las Vegas, NV, where she has been a local […]

CU*Answers assists Firefighters Credit Union with a credit card start-up

The CU*Answers SettleMINT EFT team assisted Firefighters Credit Union located in Onalaska, WI, with starting up a credit card program in CU*BASE. “One benefit for credit unions having an online credit card program is that their members are allowed to make real time payments and disbursements via It’s Me 247 Online Banking to their credit card loans,” […]

MyUSA Credit Union launches an updated website

Cooperative CUSO CU*Answers recently congratulated MyUSA Credit Union on their updated website. The site design was completed by MyUSA with implementation of the design done by CU*Answers. The site includes a colorful menu, large rotating banners, quick access buttons, featured products, numbers showing how the credit union helps members, financial education, mobile app information, news, […]

CU*Answers releases new OnDemand videos

The West Michigan-based cooperative CUSO CU*Answers is excited to announce new video additions to its OnDemand video library, where clients can train at their own convenience. CU*Answers is a launching point for multimedia information and education and OnDemand is just one of these options. Lani Lowing, Education Team Lead of Client Services and Education said, […]

CUSO upgrading core technology using a high availability (HA) strategy

During the month of July 2022, CU*Answers will embark on a significant project to replace the server and data storage hardware that comprise the CU*BASE® core processing platform with minimal interruption of service utilizing a robust and mature high-availability strategy. To keep pace with continuously evolving technology and performance increases, CU*Answers upgrades the host core […]

“Spirit of CU*Answers” award goes to Vizo Financial

CU*Answers recognized Vizo Financial as the winner of the 12th annual “Spirit of CU*Answers” award at its 2022 Leadership Conference held on June 15, 2022, at the JW Marriott in Grand Rapids, Michigan.  Accepting the award on behalf of Vizo was Charnell Etzweiler, Core Implementation & Support Director. Geoff Johnson, CU*Answers CEO, presented the award […]

Generating Business Continuity at CU*Answers

As severe weather season approaches, response and recovery teams at CU*Answers, a credit-union-owned CUSO and core processor, conduct regular training exercises to practice mobilizing a portable generator at one of three data centers, in the event of a hardware failure with the stationary generator. “Hand-on experience with transporting, staging, and starting generators is imperative to […]