Conversations On…
A new way to interact with your CUSO and your peers. This new series will take traditional focus groups to a whole new level. Learn More
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. View the Video
We invite you to join us in September for a demo of MessagePay! MessagePay offers a quick and convenient method for members to make loan payments. We will explore options available to your financial institution as well as your members. Interested in learning more? Click the button below to register for this event and view the MessagePay digital brochure! Learn More
Join Nicole Cooper, Manager of Cards and Payments, for a discussion on RTP® from The Clearing House. Nicole will provide an overview of the RTP® Network, the benefits of using it for payment processing, and how your credit union can sign up for it. Click the button below to register for this event! Register Today
Join Lender*VP and LenderPay for for a webinar on the LenderPay payment solution! During this upcoming webinar, we will explore the options available through LenderPay and discuss how these can help your credit union members make quick and easy loan payments. Click the button below to register today! Register Today
Join Lender*VP this October for a webinar on REPAY. REPAY is an innovative, full-service payment technology and processing provider for credit unions. REPAY’s payment technology is intended to help credit unions increase member satisfaction and enhance their experience.
Interested in learning more? Click the button below to register today! Register Today
Asterisk Intelligence Week is coming soon! For people who analyze data or manage data, this educational event offers sessions to expand skills and explore strategies for proving data’s value to your credit union.
Come out to CU*Answers’ headquarters for any of the in-person sessions on September 16-18, and/or register for the online-only sessions September 19. Event Details
The CU*Answers SettleMINT team has rebranded to Cards & Payments. We are still your one-stop location for all things EFT – including ATM/debit & credit cards, instant issue cards, bill pay, compromised card support, and shared branching. Take a look at our page to learn more about our team and the services we offer by clicking the button below! Learn More
A new way to interact with your CUSO and your peers. This new series will take traditional focus groups to a whole new level. Learn More
Did you miss the 2024 CU*Answers Leadership Conference? All the presentations, videos, and handouts are now online. Learn More
Earlier this year, CU*Answers Network Services announced a temporary suspension of our deployment plans for IBM iAccess Upgrades. We have since performed the necessary adjustments to our plans – your credit union can begin downloading the latest version as of June 27th. Please note that this update is required for all CU*Answers clients. The updates will need to be applied to all of your CU*BASE workstations and must be completed by 9/1/2024. To learn more, click the button below. Learn More
Deleting a Membership Application Need a quick way to show your staff how they can use CU*BASE to delete a membership application that was submitted online? Refer them to this video, which has been viewed 144 times! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!
As you are aware, FIS and Worldpay have merged. SettleMINT EFT and FIS have been working together on the certification and rollout plan for the emulator/translate program. This email explains the process your credit union will go through to begin processing under this new program. The Plan Your credit union is scheduled to be moved… Read more »
Don’t forget: the 21.12 Release of CU*BASE was implemented on December 5th. Be sure to review database changes before running queries for this month. Click here to view documents including the latest Release Summary and Tool Changes. Visit Show Me the Steps for step-by-step instructions on how to use the Automated Reports and Queries feature:… Read more »
Your Online Credit Card Portfolio can generate substantial value to your credit union – everything from interest and interchange income to increased member engagement and retention. Your online credit card portfolio not only helps to keep the credit union at the top of members’ wallets but is also an extremely visible differentiator, separating the pricing… Read more »
AuditLink as a service has been in business since May 2008. True to its commitment, AuditLink reduces the added work imposed by regulations and compliance. Factors inherent in changing regulations mandate continuous training and frequent exposure to compliance issues with applied auditor solutions. The forecast indicates greater focus in these areas, with stringent penalties for… Read more »
Want the latest info on card services, solutions, and updates delivered to your inbox? Sign up for the SettleMINT EFT newsletter! This quarterly newsletter will cover recent enhancements to card services, important policy updates, hot topics, and more. Click the button below to get started! Sign Up Today
Special Tips on Setting Up Trust Accounts in CU*BASE! Sometimes a trust account will use a member’s Social Security Number, other times it will use a Taxpayer Identification Number/Employer Identification Number. Either way, CU*BASE Online Help has helpful tips for setting up trust accounts in CU*BASE. Looking to use a new membership designation? CU*BASE even… Read more »
Join the Client Services and Education Team as we explore a day in the life of a Member Service Representative. This course is geared toward new team members or current staff that would like a refresher in CU*BASE GOLD. We will concentrate on the tools that help users answer various member inquiries relating to accounts… Read more »
Let Members Personalize Accounts and Give Them Access to New Features with Mobile 5.0! Did you know? Mobile 5.0 give members the option to personalize their accounts while also giving them access to a reinvigorated navigation, a new accounts dashboard, a new RDC process and much more! For additional details, click here to view our… Read more »
The FFIEC and CFPB are urging credit unions to identify and monitor high-risk activity amongst their member base. The transaction pattern option within the Abnormal Activity Monitoring CU*BASE tool was designed to assist credit unions with meeting that requirement. These patterns need to be configured specific to your credit union, as each credit union has… Read more »
Boost your loan portfolio with 1Click Loans! Click the link below to get started on your 1Click journey today!
As of fall 2023, CU*Answers Client Services and Education replaced our previous newsletters with a webinar series, known as Education Around the Corner. We have several Education Around the Corner sessions planned for the 2024 calendar year – click the button below to sign up for one of our next upcoming event dates! Register Now
Did you miss the 2024 CU*Answers Leadership Conference? All the presentations, videos, and handouts are now online. Learn More
The next GOLD updates are currently scheduled for: