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Two for Tuesday

Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. View the Video

CU*Answers University Courses for July

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers. Take a look at the courses we have coming up in July! See Courses

Learn All about Native Receipts

This July we will be hosting a webinar on Native Receipts – we will provide a demonstration of the product, discuss why we made Native Receipts, and detail how your credit union can sign up to use Native Receipts! Each webinar will conclude with a Q&A session.

If you’d like to learn more about Native Receipts, we invite you to join us for the upcoming webinar! Click the button below to register. Register Here

Mortgage Servicing & Escrow Processing

Did you know that Lender*VP offers mortgage servicing and escrow processing services in collaboration with the Xtend Mortgage Servicing team? Let us put our team of experts to work for you! To learn more, click the button below. Learn More

The 2024 CU*Answers Leadership Conference Presentations Are Online.

Did you miss the 2024 CU*Answers Leadership Conference? All the presentations, videos, and handouts are now online. Learn More

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Conversations On…

A new way to interact with your CUSO and your peers. This new series will take traditional focus groups to a whole new level. Learn More

Have You Signed Up for the Q3 and Q4 CU*Answers Quarterly Contests?

Have you signed up for the CU*Answers Quarterly Contests? Our Quarterly Contests are FREE to participate in, with the option to purchase the prize and guarantee a winner from your Credit Union. There is still time to sign up for Q3 and Q4 and give your members the opportunity to win fun prizes! For more information, click the button below. Learn More

The 2024 Cooperative Campaigns Are Here!

You can find the 2024 Cooperative Campaigns online now by going to the CU*Answers Marketing Store. Place your order today! Order Now

The Internet Retailer Support Center Invites You to Join a Conversation on Online Member Experience!

The Internet Retailer Support Center invites you to join us for a Conversation on Online Member Experience! Our upcoming webinar will focus on RDC Auto Enrollment within CU*BASE. We will discuss how credit unions are using RDC Auto Enrollment, configurations that they are using for approval, as well as how credit unions are obtaining reports. … Read more »

Jan 12, 2024

Your Credit Union Has Questions, Our Teams are Here to Help!

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs. When you don’t know exactly who to contact, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »

Jan 11, 2024

Business Check Deposits Made Easy with CheckLogic Biz SSO

If your credit union has partnered with eDoc for their CheckLogic Biz offering and you have business members who use BizLink 247, your credit union can also offer business members a Single-Sign-On from BizLink 247 to the CheckLogic toolkit. With this solution, your business members can easily access the software to scan in checks for… Read more »

Jan 11, 2024

A Note from Xtend: Inclement Weather for 1/12 through 1/13

Attention Xtend clients: The Grand Rapids area is expecting inclement weather from Friday, 1/12 through Saturday, 1/13. This may affect the ability for some Xtend employees to commute to and from work. There are also a handful of clients who will be closed for precautionary reasons, which may lead to an increase in contact center… Read more »

Jan 11, 2024

Important Training for Changes Coming to the CU*BASE LOS in Late January

If your credit union has online credit cards, please be aware that payments will be calculated differently starting at the end of January 2024! At the end of January, we will be implementing a project that will change the way that incomplete loan applications are routed in CU*BASE, how online credit card payments are calculated,… Read more »

Jan 11, 2024

The Internet Retailer Support Center Invites You to Join a Conversation on Online Member Experience!

Jan 10, 2024

Recommendations from Lender*VP – Document Retention for Denied Applications

What is your credit union’s current retention plan for documents relating to denied applications? Lender*VP has recommendations for your credit union, as detailed below. Lender*VP recommends that any/all relevant documentation and information that is used to deny loan applications should be saved by your credit union for a period of at least 25 months. Relevant… Read more »

Jan 10, 2024

Join Us for a Conversation on Rules for RTP® Send

Now that we’ve successfully onboarded credit unions to receive funds via the RTP® payments rail, it’s time for us to start building the infrastructure we need so that members can send funds that way, too. But just like with a wire, money sent via this rail can’t be pulled back if it gets sent in… Read more »

Jan 10, 2024

December Owner’s View Monthly Recap

Check out recent programming changes in the December 2023 edition of the Owner’s View Monthly Recap! Open the Owner’s View Monthly Recap The Owner’s View Monthly Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE and accompanying core-software products. Read previous editions of the Owner’s View Monthly… Read more »

Jan 10, 2024

Instant Card Issue: Allowing You to Assign Cards Faster & with Enhanced Security

Instant Card Issue is a great way for your credit union to provide an enhanced member experience by producing a card with a member selected PIN that is fully functional for ATM, Debit or Credit Card transactions while the member is in the branch. Members do not need to wait for their card, security is… Read more »

Jan 10, 2024