Do You Have a New Teller or Member Service Representative?

Do You Have a New Teller or Member Service Representative?

Join the Client Services and Education Team as we explore a day in the life of a Teller/Member Service Representative.  This course is geared toward new team members or current staff that would like a refresher in CU*BASE GOLD.  We will concentrate on the tools that help users answer various member inquiries relating to accounts… Read more »

Jul 20, 2023

Activate LoanPay Xpress Now in Online Banking/Mobile App!

Activate LoanPay Xpress Now in Online Banking/Mobile App!

Activate LoanPay Xpress Now in Online Banking/Mobile App! For credit unions who currently offer LoanPay Xpress through Magic Wrighter, you now have the option to activate this as a module through online banking and your credit union mobile app, allowing members to make payments via credit/debit cards to their qualifying loans. Ready to begin the… Read more »

Jul 20, 2023

Vehicle Valuation Price Increase Arriving in October

Vehicle Valuation Price Increase Arriving in October

Attention CU*Answers clients: effective October 1st, 2023, pricing for J.D. Power Vehicle Valuations will be increasing.  The monthly cost will increase from $52.50 per month to $55.00 per month, while valuation costs will increase from $0.21 per valuation to $0.22 per valuation.  These price increases will apply to all clients using the service, including current… Read more »

Jul 20, 2023

Conversations On Education: Exercises for Success – Xpress Teller

Conversations On Education: Exercises for Success – Xpress Teller

Join us for a conversation on Education!  Designed especially for credit union education coordinators and trainers, this group discusses topics such as how to set up an education plan and calendar, best practice techniques for training new employees and keeping existing employee skills up to date, and how to take advantage of all the resources… Read more »

Jul 20, 2023

Let Your Members Know About Inclement Weather Closings with Mobile Alerts, Powered by CU*Publisher

Let Your Members Know About Inclement Weather Closings with Mobile Alerts, Powered by CU*Publisher

Wouldn’t it be convenient to have the option to inform your members that specific branch locations will be closed due to inclement weather or power outages?  Look no further than Mobile Alerts!  Powered by CU*Publisher, this tool allows you to configure routine or one-time alerts for different platforms on both Android and iOS. If your… Read more »

Jul 19, 2023

Privacy Policy Compliance for Google Play Apps

Privacy Policy Compliance for Google Play Apps

If your financial institution has recently received an email from Google stating that your app is no longer compliant with Google Play Policies, it is likely due to your privacy policy being in a PDF format.  The PDF format is not accepted by Google at this time. You will need to work with your website… Read more »

Jul 19, 2023

Join Us for a Conversation on Xpress Teller: How Do You Handle Non-Member Transactions?

Join Us for a Conversation on Xpress Teller: How Do You Handle Non-Member Transactions?

Xpress Teller is a separate teller processing platform to CU*BASE, designed to streamline and simplify the teller experience.  We invite you to join us for an open forum discussion and share your ideas, success stories, and experiences – whether you currently use Xpress Teller or are looking to make the move, this conversation is open… Read more »

Jul 19, 2023

Leadership 2023 Recap: MAP for Transaction Processing

Leadership 2023 Recap: MAP for Transaction Processing

If you missed the 2023 CU*Answers Leadership Conference or want a convenient way to review materials discussed at this year’s event, we’ve got you covered!  Today’s hot topic comes from SettleMINT EFT! The SettleMINT EFT team is excited to announce a partnership with Member Access Processing (MAP) for card transaction processing.  This partnership brings another… Read more »

Jul 19, 2023

Let’s Build It Together! Now Accepting Applications for the 23.10 CU*BASE Release Beta Pool

Let’s Build It Together! Now Accepting Applications for the 23.10 CU*BASE Release Beta Pool

Earn a $3,000 CollabRebate for testing new CU*BASE tools and features coming with the 23.10 release! Learn more about enhancements coming in the October release, eligibility requirements for joining the beta pool, and what you will need to do to receive the CollabRebate reward. Interested in joining the Beta Pool?  Use the link below to… Read more »

Jul 19, 2023