TCD/TCR Survey

As you may be aware, at the end of 2017, CU*Answers announced that sales of the Lutzwolf TCD/TCR Middleware would be discontinued. The middleware is no longer compatible with new versions of firmware that Glory is shipping with new machines. Additionally, CU*Answers will be ending all support for the existing Lutzwolf middleware solution by 4/30/2019.

In the meantime, credit unions with the existing middleware solution should review their deployments and develop a plan to migrate off of Lutzwolf before April of 2019. Presently, the best option for credit unions wishing to migrate off the Lutzwolf product is to contact DynaCash, which is currently our only supported solution. View the announcement for the discontinuation for Lutzwolf TCD/TCR middleware in our recent news.

With this in mind, CU*Answers is continuing to evaluate other options for a fully integrated solution. One important part of that process is to understand which investments you have already made. Are you using TCDs or TCRs? Are you evaluating other options? How are you looking to have CU*Answers assist? Tell us more by completing the survey below.

  • Please provide the total number of machines currently in use; enter 0 if none:
  • Please provide the total number of workstations where interfaces are in use:
Updated
July 13, 2018

Learn About the Latest Updates to the NCR Integration Beta – Join this Conversation on ITMs!

Learn About the Latest Updates to the NCR Integration Beta – Join this Conversation on ITMs!

Join CU*Answers Imaging Solutions for a Conversation on Interactive Teller Machines!  Is your credit union interested in partnering with NCR to bring CU*BASE to their Interactive Teller Machines?  Join this upcoming session for an update on the NCR Integration Beta. Join the conversation and add your voice to what is happening in the world of… Read more »

Jul 7, 2023

Join Us for a Conversation on Balancing Your Hyosung ITMs

Join Us for a Conversation on Balancing Your Hyosung ITMs

Join CU*Answers Imaging Solutions for a Conversation on Interactive Teller Machines!  Has your credit union has partnered with Hyosung to bring CU*BASE to their Interactive Teller Machines, or are you interested in learning more about this integration option?  This upcoming session will explore the process of balancing Hyosung ITMs. Join the conversation and add your… Read more »

Jul 6, 2023

Learn About the Latest Updates to the NCR Integration Beta – Join this Conversation on ITMs!

Learn About the Latest Updates to the NCR Integration Beta – Join this Conversation on ITMs!

Join CU*Answers Imaging Solutions for a Conversation on Interactive Teller Machines!  Is your credit union interested in partnering with NCR to bring CU*BASE to their Interactive Teller Machines?  Join this upcoming session for an update on the NCR Integration Beta. Join the conversation and add your voice to what is happening in the world of… Read more »

Jul 3, 2023

Join Us for a Conversation on Balancing Your Hyosung ITMs

Join Us for a Conversation on Balancing Your Hyosung ITMs

Join CU*Answers Imaging Solutions for a Conversation on Interactive Teller Machines!  Has your credit union has partnered with Hyosung to bring CU*BASE to their Interactive Teller Machines, or are you interested in learning more about this integration option?  This upcoming session will explore the process of balancing Hyosung ITMs. Join the conversation and add your… Read more »

Jun 30, 2023

The 23.05 Imaging Solutions Release is Coming May 7th

The 23.05 Imaging Solutions Release is Coming May 7th

The Imaging Solutions 23.05 Release will be available for all online CU*Spy Imaging Credit Unions as of Sunday, May 7th, 2023. Highlights of the 23.05 Imaging Solutions Release include: ProDOC – My Signature feature now allows credit union users to sign without a signature pad Request a document from a member, right from CU*BASE Important… Read more »

May 4, 2023

Haven’t Upgraded to Vertical Receipts Yet? Reach Out to Start the Process Today!

Haven’t Upgraded to Vertical Receipts Yet?  Reach Out to Start the Process Today!

With Vertical Receipts, your members get a fresh look at their transactions, with current and available balances conveniently displayed at the bottom of the receipt.  Up to 588 transactions can be listed on a single receipt!  This easier-to-read format can be used for any receipt from any channel in CU*BASE, including standard Teller, Xpress Teller… Read more »

Apr 19, 2023

Changes Coming to Virtual StrongBox – Only 5 Days Left! Make Your Selection Today

Changes Coming to Virtual StrongBox – Only 5 Days Left!  Make Your Selection Today

Effective April 1, 2023, CU*Answers will no longer participate in the funding of Virtual StrongBox (VSB) for the cuasterisk.com network.  We will continue to integrate and maintain our partnership with VSB and encourage credit unions to consider this solution as a more comprehensive way for members to upload and store their own documents.  In the… Read more »

Mar 27, 2023

Changes Coming to Virtual StrongBox – 29 Days Left to Determine Your Course of Action

Changes Coming to Virtual StrongBox – 29 Days Left to Determine Your Course of Action

Receipts and forms are now available in It’s Me 247, accessible right next to eStatements.  Best of all, these can be accessed for FREE!  If you have not already done so, you can set up receipts in forms in It’s Me 247 simply by marking a checkbox in ProDOC. Don’t forget: in tandem with this… Read more »

Mar 2, 2023

Tax Statements in Online Banking – Providing Convenience for Your Members!

Tax Statements in Online Banking – Providing Convenience for Your Members!

Let your members self-serve by accessing their tax forms from It’s Me 247 via desktop or their mobile phones, right alongside their account statements!  This means that your members will no longer need to contact you for lost or misplaced forms.  If they do, you can point them to online banking and give them a… Read more »

Jan 9, 2023