For the past couple of years CU*Answers has been working on a long-term strategic project that will introduce a new face and platform for our CU*BASE core processing software.  With this new infrastructure, CU*BASE will be delivered to your credit union workstations via a browser window.  And to go along with the snazzy new look and feel, we’re even planning a rebranding of the name (subject to trademark approval, of course)!

Get Started Here: Prepare your credit union for CBX

CBX Status Update: March 2025

• We have made some great strides in credit union rollout, with all board credit unions for CU*Answers, CU*South, and CU*NorthWest using CBX – with great success! There is a learning curve as we adjust to in-browser UI, as we expected, but it continues to be a smooth transition from CU*BASE to CBX.
• The next groups of early adopters will be rolling out CBX on March 18th and March 25th. Those credit unions were notified via Client News, so check your inbox!
• Curious when CBX will be available for your credit union? Check out the CBX Availability schedule on the Alerts site (note that you must be on-network to view this page).
• We had almost 300 attendees at our first live CBX demo on March 5. We’re hosting another on March 20, from 3-4:30 PM ET. You can register here, and we hope to see you there. The video recording from the March 5th session is currently in post-production and will soon be posted to the OnDemand video site, in case you aren’t able to attend the live demo.
• We have several new resources to review, a CBX Features Walkthrough (Video), CBX Overview (Video), and Welcome to CBX! (document). The document is a living document and will be updated as new information comes along, so check your email for updates!
• In addition to the standard CBX package of tools, there are over 14,000 custom panels to refine, and our teams are more than halfway through!
• Our CNS teams have been completing router changes for each credit union. Soon, CNS will open tickets for Managed Services clients to install Station Control. Clients that are not part of the Complete Care/Managed Services will need to install Station Control on each workstation prior to their availability date. See more information about Station Control here: Why does my credit union need Station Control for CBX? and CBX Station Control Deployment.

CBX Status Update: January 2025

We are working on creating the official CBX product page that will announce the software to the world, but for now here is a recap of what’s been happening since our last update:

• Alpha testing with Focus and Element has been going great! (To quote one employee, “this looks scarily easy!”)
• Alpha testing with Frankenmuth began on January 9th
• Target is for all CU*Answers board credit unions to be in the alpha group by the end of January, and all Site-4 board CUs by the end of February, then we’ll begin onboarding a group of early-adopter volunteers during March (we’re not really needing any more volunteers at this point, sorry!)
• Will begin doing more regular client communications about progress and rollout plans during February
• Developers and testers have logged over 25,000 hours (yes, that’s almost 3 years’ worth of work!) on the transition of 20,000 screens. Testing and refinement continues every day!
• We have successfully testing rolling CBX production servers to high availability servers and back, a big milestone.

CBX Status Update: October 2024

Speaking just for CU*Answers (CU*NorthWest and CU*South will be setting their own timetable), as of October 2024 here’s where we are. (Remember all of this is subject to change as we continue to refine and test the new interface.)

• Testing of the 20,000 panels has been underway in earnest for several months now.  We are using not only our QC team but many subject-matter experts on our CU*Answers Management Services teams to work our way through the new screens, tool by tool.
• The week of October 28 we rolled out an alpha version of CBX to two of our board member credit unions.  Employees are using CBX and CU*BASE GOLD side by side as they verify the new layout and give feedback to our developers.
• Additional board member credit unions will be added as beta testers later this year.  Beta-testers will also use CBX side by side with CU*BASE GOLD.
• After the first of the year we will set a firm date for transitioning all credit unions to CBX, with the goal of having everyone actively using CBX prior to spring 2025 release.
• By spring 2025 we will also determine and announce a sunset date for CU*BASE GOLD, at which time the old GOLD interface will be taken offline.  Don’t worry, everyone will be given plenty of notice!

Remember that our initial rollout is simply a transition to the new design. All the fields and buttons will be in roughly the same place and will work exactly the same as they do now. We expect the learning curve to be extremely short!

As a reminder about bandwidth, the requirements we published last summer were intended to allow the product to grow a bit. Websites today use a lot more bandwidth than they did 10 years ago, so just like anything else with technology, over time things will likely change. As always, we’ll work hand and hand with our clients to manage this growth and make sure everyone can take advantage of all the cool new things we’re planning for this interface.

Check out some of the original first looks of CBX!

Check out the slides from the 2024 Leadership Conference

CBX Sneak Peek Video from the 2024 Leadership Conference