Conversations on Cybersecurity

conversations on cybersecurity

Conversations on Cybersecurity

Welcome to Conversations on Cybersecurity. Cybersecurity is on the short list of concerns among CEOs and technology teams who are responsible for safeguarding member data. The landscape is changing on a near constant basis and new threats emerge on an almost daily basis. The impacts of these threats can lead to disruption of business, reputational harm, financial risk, or a combination of all three. Does your staff know how to mitigate the risks? Let’s start the conversation together. This is an open forum discussion on cybersecurity where ideas, insights, and experience about monitoring for and responding to cyber attacks in today’s networked world will be shared.


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Best Practices for Your Email Upkeep: Handling Invalid Addresses

Best Practices for Your Email Upkeep: Handling Invalid Addresses

Following the issues that were encountered with email delivery and bounce-backs in late April, we’ve made some changes at CU*Answers relating to how we handle emails and similar methods of communication.  We have also gathered several AnswerBook topics that we want to share with clients, to better safeguard against delivery errors and bounce-backs. What happens… Read more »

Jul 21, 2023

Leadership 2023 Recap: Add License Verification with MOP 3.0!

Leadership 2023 Recap: Add License Verification with MOP 3.0!

If you missed the 2023 CU*Answers Leadership Conference or want a convenient way to review materials discussed at this year’s event, we’ve got you covered!  Today’s hot topic comes from the Internet Retailer Support Center! Did you know that you can add the new license verification tool into your credit union’s MAP or MOP site? … Read more »

Jul 21, 2023

Do You Have a New Teller or Member Service Representative?

Do You Have a New Teller or Member Service Representative?

Join the Client Services and Education Team as we explore a day in the life of a Teller/Member Service Representative.  This course is geared toward new team members or current staff that would like a refresher in CU*BASE GOLD.  We will concentrate on the tools that help users answer various member inquiries relating to accounts… Read more »

Jul 20, 2023

Activate LoanPay Xpress Now in Online Banking/Mobile App!

Activate LoanPay Xpress Now in Online Banking/Mobile App!

Activate LoanPay Xpress Now in Online Banking/Mobile App! For credit unions who currently offer LoanPay Xpress through Magic Wrighter, you now have the option to activate this as a module through online banking and your credit union mobile app, allowing members to make payments via credit/debit cards to their qualifying loans. Ready to begin the… Read more »

Jul 20, 2023

Vehicle Valuation Price Increase Arriving in October

Vehicle Valuation Price Increase Arriving in October

Attention CU*Answers clients: effective October 1st, 2023, pricing for J.D. Power Vehicle Valuations will be increasing.  The monthly cost will increase from $52.50 per month to $55.00 per month, while valuation costs will increase from $0.21 per valuation to $0.22 per valuation.  These price increases will apply to all clients using the service, including current… Read more »

Jul 20, 2023

Conversations On Education: Exercises for Success – Xpress Teller

Conversations On Education: Exercises for Success – Xpress Teller

Join us for a conversation on Education!  Designed especially for credit union education coordinators and trainers, this group discusses topics such as how to set up an education plan and calendar, best practice techniques for training new employees and keeping existing employee skills up to date, and how to take advantage of all the resources… Read more »

Jul 20, 2023

Let Your Members Know About Inclement Weather Closings with Mobile Alerts, Powered by CU*Publisher

Let Your Members Know About Inclement Weather Closings with Mobile Alerts, Powered by CU*Publisher

Wouldn’t it be convenient to have the option to inform your members that specific branch locations will be closed due to inclement weather or power outages?  Look no further than Mobile Alerts!  Powered by CU*Publisher, this tool allows you to configure routine or one-time alerts for different platforms on both Android and iOS. If your… Read more »

Jul 19, 2023

Privacy Policy Compliance for Google Play Apps

Privacy Policy Compliance for Google Play Apps

If your financial institution has recently received an email from Google stating that your app is no longer compliant with Google Play Policies, it is likely due to your privacy policy being in a PDF format.  The PDF format is not accepted by Google at this time. You will need to work with your website… Read more »

Jul 19, 2023

Join Us for a Conversation on Xpress Teller: How Do You Handle Non-Member Transactions?

Join Us for a Conversation on Xpress Teller: How Do You Handle Non-Member Transactions?

Xpress Teller is a separate teller processing platform to CU*BASE, designed to streamline and simplify the teller experience.  We invite you to join us for an open forum discussion and share your ideas, success stories, and experiences – whether you currently use Xpress Teller or are looking to make the move, this conversation is open… Read more »

Jul 19, 2023