CU*BASE Help

Developing a power user requires a support system to reinforce and improve skills every day. In addition to the booklets and flyers available under Reference Materials, CU*BASE has a comprehensive, easy-to-use Online Help system with topics for each individual screen in CU*BASE. This help system is included with the software itself, and can also be accessed here, making valuable knowledge freely available to anyone, either within the CU*Answers Network or outside it, at any time.

Open CU*BASE Online Help

Find even more resources in the Help Hub!

Updated
May 23, 2023

FuzeDigital Sunsetting Support for Internet Explorer 11

FuzeDigital Sunsetting Support for Internet Explorer 11

As of June 15, 2022, Microsoft has retired Internet Explorer 11 (IE11) and is no longer supporting the browser. FuzeDigital will also be discontinuing support of Internet Explorer 11.  If you are currently using Internet Explorer 11 to access AnswerBook, please note that AnswerBook is not browser dependent and can be accessed by all modern… Read more »

Jul 20, 2022

June Owner’s View Monthly Recap

June Owner’s View Monthly Recap

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Our projects hatch from your input! Check out recent programming changes in the June 2022 edition of the Owner’s View Monthly Recap! June 2022 Owner’s View Monthly Recap The Owner’s View Monthly Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE… Read more »

Jul 7, 2022

May Owner’s View Monthly Recap

May Owner’s View Monthly Recap

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Our projects hatch from your input! Check out recent programming changes in the May 2022 edition of the Owner’s View Monthly Recap! May 2022 Owner’s View Monthly Recap The Owner’s View Monthly Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE… Read more »

Jun 14, 2022

Good Faith Estimate and Settlement Statement Mortgage Forms to be Sunset in October

Good Faith Estimate and Settlement Statement Mortgage Forms to be Sunset in October

Good Faith Estimate and Settlement Statement Mortgage Forms will be sunsetting with the 22.10 Release in October. Prior to October 3, 2015, The Good Faith Estimate (GFE) and HUD-1 Settlement Statement forms were the standard mortgage forms used by CU*Answers.  These forms have since been replaced with the Loan Estimate and Closing Disclosure (TILA/RESPA Integrated… Read more »

Jun 14, 2022

Did You Update Your Automated Queries After the Release?

Did You Update Your Automated Queries After the Release?

Don’t forget: the 22.05 Release of CU*BASE was implemented on May 15th.  Be sure to review database changes before running queries for this month.  Click here to view documents including the latest Release Summary and Tool Changes. Visit Show Me the Steps for step-by-step instructions on how to use the Automated Reports and Queries feature:… Read more »

Jun 8, 2022

Check Out the CU*BASE 22.05 Release Resource Companion

Check Out the CU*BASE 22.05 Release Resource Companion

The CU*BASE Release Resource Companion includes links to relevant resources and the latest updates to our core software, with brief summaries of each.  Follow the link below to review the 22.05 Release Resource Companion – inside you will find key items related to the 22.05 Release including: A new video showing how members can set… Read more »

May 23, 2022

April Owner’s View Monthly Recap

April Owner’s View Monthly Recap

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Our projects hatch from your input! Check out recent programming changes in the April 2022 edition of the Owner’s View Monthly Recap! April 2022 Owner’s View Monthly Recap The Owner’s View Monthly Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE… Read more »

May 3, 2022