Teller / Member Service
Summary
This class is based on the management of the Change Fund and its daily cycle. The course deals with selling, buying, and transferring cash to and from both the bank and tellers. Topics covered include tips on balancing the Change Fund, helping tellers balance cash drawers, and reducing non-earning cash volumes. Special attention is paid to member correction and teller line adjustments.
This course is also available anytime as a recorded webinar. Click here to view the webinar.Audience
This course is designed for head tellers or anyone responsible for balancing the cash vault. This course could also be helpful for anyone who assist the teller line in balancing efforts.
Objectives
- Use CU*BASE tools to balance cash vaults, and other types of vaults
- Replenish vault
- Perform a teller-drawer adjustment
- Perform member account adjustment
Topics
- Vault balancing and inquiry
- Cash transfers
- Audit keys and teller audit
- Miscellaneous Receipts Report
- Drawer correction
- Transaction reversal
- Posting cash over/short
- Teller-closing reports
- Vault reports and inquiry
- Change fund reports and inquiry
- Posting coded and full account adjustments
- Balance Coin Machine to CU*BASE
- Balance TCD/TCR to CU*BASE
- Re-open Membership/Accounts same day
- Inquire/Update on Cashier Checks and Money Orders
- Reprint Cashier Check same day
