Special Events Training
Summary
Glia and CU*Answers recently announced their partnership in delivering Unified Interactions to the It’s Me 247 Online Banking platform.
Like many, Illinois Community Credit Union (ICCU) faced the challenge of how to deliver exceptional member experiences with approximately half of its members preferring online channels over physical branches.
To embrace this challenge, ICCU embarked on a bold, digital-first approach, in partnership with Glia and CU*Answers, to launch a unified interactions strategy with an emphasis on the responsible use of AI.
In this webinar, ICCU VP of Operations Adam Ferguson will share how they approached leveraging Glia's digital customer service solution and responsible artificial intelligence (AI) to drive a digital-first strategy while fostering strong community connections.
Rick Delisi, lead research analyst at Glia, and Rachel Hes, director of product partnerships, will introduce attendees to Glia’s Unified Interaction Management platform, which seamlessly integrates digital and human channels.
They’ll also discuss the role of responsible AI in delivering personalized and efficient interactions and how credit unions can strike the balance between effortless efficiency and genuine human connections.
Join us to explore how responsible AI and digital-first customer service can transform member experiences, drive growth, and cultivate a stronger connection with the member community.
