Client News provides the information you need to stay current with what’s happening.
You may also want to check out the press release section.
In Case You Missed It – Late April 2023
Take a look back at some important topics from the second half of April 2023: Join Us for the 2023 CU*Answers Leadership Conference! CU*BASE Release 23.05 is Arriving Soon! Round out Leadership Week with a Golf Outing! Create and Maintain Your Own MOP Sites with MOP Manager Haven’t Upgraded to Vertical Receipts Yet? Reach Out… Read more »
Join Us for a Conversation on Plastics as We Discuss FUEL Authorizations
From fraud mitigation to mandates, batch maintenance to digital issuance, vendor consolidations to mandates, and everywhere in between, Conversations on Plastics is another avenue that allows SettleMINT EFT to explore the complex and exciting world of ATM, debit, and credit cards! Join our upcoming session on May 17th as we discuss FUEL Authorizations. Join the… Read more »
Do You Have a New Member Service Representative?
Join the Client Services and Education Team as we explore a day in the life of a Member Service Representative. This course is geared toward new team members or current staff that would like a refresher in CU*BASE GOLD. We will concentrate on the tools that help users answer various member inquiries relating to accounts… Read more »
License Verification Tool is Now Available with MOP 3.0!
Add the new license verification tool into your credit union’s MAP or MOP site! With this service members will be asked to take a selfie, as well as an image of the front and back of their driver’s license that will be submitted for verification – this is a fraud deterrence tool that can be… Read more »
Reminder: The Next HA Rollover is Coming May 14th – We Need You to Perform a Connectivity Test!
Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD. The next HA rollover is scheduled for Sunday, May 14th. The rollover is scheduled to begin at 2:00 AM ET on Sunday, May 14th with the rollback… Read more »
Here comes the next Collections Roundtable!
Get Ready for the Next Collections Roundtable! Join us for the FREE Collections Roundtable, an open forum discussion on collections laws, internal procedures, and CU*BASE processes. Join us for the second session of the 2023 Collections Roundtable Series – for whichever session you’d like, or both! We are once again hosting an in-person version of… Read more »
Video of the Week: CU*BASE GOLD Favorites – Part 1: Saving a Tool as a Favorite
CU*BASE GOLD Favorites – Part 1: Saving a Tool as a Favorite Need a quick way to show your staff how they can save a tool as a favorite in CU*BASE? Refer them to this video, which has been viewed 8,153 times! Play Video Check out our entire collection of video tutorials in the Show Me… Read more »
Join Lender*VP for a Conversation on Skip-a-Pays!
Join the Lender*VP team for a deep dive into Skip-a-Pay! See what other credit unions are doing, learn what’s working and what isn’t, and share ideas you have for Skip-a-Pay! What questions do you have about Skip-a-Pay? This is the perfect opportunity to share these with the Lender*VP team and collaborate with your community –… Read more »
Two for Tuesday with CEO Geoff Johnson – 4/25/2023
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. Watch the video below to hear Geoff’s insight on this week’s topics.
Join Us for a Conversation on Plastics as We Discuss FUEL Authorizations
From fraud mitigation to mandates, batch maintenance to digital issuance, vendor consolidations to mandates, and everywhere in between, Conversations on Plastics is another avenue that allows SettleMINT EFT to explore the complex and exciting world of ATM, debit, and credit cards! Join our upcoming session on May 17th as we discuss FUEL Authorizations. Join the… Read more »
Learn All about Native Receipts
This July we will be hosting a webinar on Native Receipts – we will provide a demonstration of the product, discuss why we made Native Receipts, and detail how your credit union can sign up to use Native Receipts! Each webinar will conclude with a Q&A session.
If you’d like to learn more about Native Receipts, we invite you to join us for the upcoming webinar! Click the button below to register. Register Here
Education Around the Corner
As of fall 2023, CU*Answers Client Services and Education replaced our previous newsletters with a webinar series, known as Education Around the Corner. We have several Education Around the Corner sessions planned for the 2024 calendar year – click the button below to sign up for one of our next upcoming event dates! Register Now
Two for Tuesday
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. View the Video
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