Client News provides the information you need to stay current with what’s happening.
You may also want to check out the press release section.
Upgrade to Check Image Retrieval for Alloya Clients Arriving 10/17/23
As previously announced, Alloya is upgrading their check image retrieval process and all CU*Answers clients using Alloya for their check image retrieval need to be migrated to the new, more secure certificate-based retrieval method. All Alloya credit unions will be moved to the new certificate-based retrieval method on Tuesday, October 17th around 9:00 AM ET…. Read more »
Join Us for CEO Strategies Week 2023!
Mark your calendars for CEO Strategies Week 2023! This year’s event will take place November 7th and 8th at the Sheraton Grand Rapids Airport in Grand Rapids, Michigan. Join your peers for a discussion on strategic development plans for the network, including a big picture look at our tools and implementation strategies for the coming… Read more »
A Reminder for Experian Clients: Update Your Password Every 90 Days
A reminder for clients who use Experian for credit pulls: Experian passwords expire every 90 days. Experian will send your financial institution a reminder when your password is set to expire. Please remember to update your password accordingly every 90 days and to update us each time that this process has been completed. This will… Read more »
In Case You Missed It – Late September 2023
Take a look back at some important topics from the second half of September 2023: Take a Look at the CU*Answers University Courses for October! Join Us for CEO Strategies Week 2023! CU Info Offers a Convenient Way to Update Your Credit Union’s Information! CU*BASE Release 23.10 is Arriving Soon! Activate LoanPay Xpress Now in… Read more »
Don’t Forget: Vehicle Valuation Price Increase Arriving in October
Attention CU*Answers clients: effective October 1st, 2023, pricing for J.D. Power Vehicle Valuations will be increasing. The monthly cost will increase from $52.50 per month to $55.00 per month, while valuation costs will increase from $0.21 per valuation to $0.22 per valuation. These price increases will apply to all clients using the service, including current… Read more »
Have You Taken Advantage of these Features in Mobile Manager?
Have You Taken Advantage of these Features in Mobile Manager? Your credit union can upload banners to market new loan promotions. Members can then click on these banners to begin the application process! Want to promote new products like PayAnyone* or Bill Pay? Add banners or ads on the home screen menu. Have an event… Read more »
Get the Most from Your VantageScore Credit Pulls – Check Out These Features Today!
Did you know: if you are using a VantageScore model for credit pulls through TransUnion, you can also share these scores with your members in It’s Me 247 online banking at no extra cost? Scores can be configured to display based on how long ago they were pulled. Members who do not have a recent… Read more »
Are All Phone Systems the Same?
What phone system do you use? Xtend is in the throes of selecting a new partner for our contact center needs, which got us thinking – what do our clients use? Do they like what they have? What have they found works well on their platform and what are the negatives? We would appreciate any… Read more »
Important Training on Upgrades to Work Daily BSA/CTR Activity Arriving with CU*BASE 23.10
Arriving with the CU*BASE 23.10 Release are upgrades to Tool #984 Work Daily BSA/CTR Activity. To better serve your BSA/Compliance personnel, we have consolidated the tools necessary to perform these functions into the new and improved Tool #984. Join AuditLink for a look at the upgrades and a demonstration of the streamlined workflow that these… Read more »
5300 Call Report: 3rd Quarter Update
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS 5300 Call Report: 3rd Quarter Update Before you start working on your 3rd quarter Call Report in CU*BASE, be sure to check out the changes we’ve made since last quarter. Don’t forget – you can start working on your Q323 Call Report any time after October 1, but be… Read more »
Learn All About Our Robust Credit Score Solutions!
Did you know that over half of consumers planning to open a new credit account use credit monitoring? Join us to learn how SavvyMoney can help your credit union. Register today to learn how over 50 credit unions are already benefitting from SavvyMoney with CU*Answers! Register Today
Two for Tuesday
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. View the Video
CUaxis Credit Unions: Join Us for Our April/May Education Series!
Attention CUaxis credit unions: between late April and early May, CU*Answers will be hosting a special series of educational courses, during which we will explore services and features available to your organization. Click the button below to register today! Register Now
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