Client News provides the information you need to stay current with what’s happening.
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A Reminder for Experian Clients: Update Your Password Every 90 Days
A reminder for clients who use Experian for credit pulls: Experian passwords expire every 90 days. Experian will send your financial institution a reminder when your password is set to expire. Please remember to update your password accordingly every 90 days and to update us each time that this process has been completed. This will… Read more »
Time to Vote in the 2023 Xtend Elections!
ATTENTION XTEND STOCKHOLDERS Make sure your voice is heard! Vote Electronically for board elections May 1 – June 16, 2023! Ready to vote? Visit https://xtendcuso.simplyvoting.com and follow the instructions in your email. Watch your email today for your voting instructions (if necessary, you can change your vote during the Annual Stockholders Meeting on Tuesday, June 20). Click… Read more »
Time to Vote in the 2023 Elections!
ATTENTION CU*ANSWERS STOCKHOLDERS Make sure your voice is heard! Vote Electronically for board elections May 1 – June 16, 2023! Visit the CU*Answers Elections website elections.cuanswers.com. Ready to vote? Visit https://cuanswers.simplyvoting.com/ and follow the instructions in your email. Watch your email today for your voting instructions (if necessary, you can change your vote during the… Read more »
Video of the Week: CU*BASE GOLD Favorites – Part 2: Removing a Tool from Your Favorites List
CU*BASE GOLD Favorites – Part 2: Removing a Tool from Your Favorites List Need a quick way to show your staff how they can remove a tool from their Favorite Tools list in CU*BASE? Refer them to this video, which has been viewed 1,911 times! Play Video Check out our entire collection of video tutorials… Read more »
Join Us for the 2023 CU*Answers Leadership Conference!
Register for the 2023 CU*Answers Leadership Conference! Join us for a discussion on the CUSO’s performance over the past year, as well as where we are looking to take ourselves next. We look forward to seeing you at this unique event – connect with your peers for an energizing and inspiring week focused on our… Read more »
In Case You Missed It – Late April 2023
Take a look back at some important topics from the second half of April 2023: Join Us for the 2023 CU*Answers Leadership Conference! CU*BASE Release 23.05 is Arriving Soon! Round out Leadership Week with a Golf Outing! Create and Maintain Your Own MOP Sites with MOP Manager Haven’t Upgraded to Vertical Receipts Yet? Reach Out… Read more »
Join Us for a Conversation on Plastics as We Discuss FUEL Authorizations
From fraud mitigation to mandates, batch maintenance to digital issuance, vendor consolidations to mandates, and everywhere in between, Conversations on Plastics is another avenue that allows SettleMINT EFT to explore the complex and exciting world of ATM, debit, and credit cards! Join our upcoming session on May 17th as we discuss FUEL Authorizations. Join the… Read more »
Do You Have a New Member Service Representative?
Join the Client Services and Education Team as we explore a day in the life of a Member Service Representative. This course is geared toward new team members or current staff that would like a refresher in CU*BASE GOLD. We will concentrate on the tools that help users answer various member inquiries relating to accounts… Read more »
License Verification Tool is Now Available with MOP 3.0!
Add the new license verification tool into your credit union’s MAP or MOP site! With this service members will be asked to take a selfie, as well as an image of the front and back of their driver’s license that will be submitted for verification – this is a fraud deterrence tool that can be… Read more »
Reminder: The Next HA Rollover is Coming May 14th – We Need You to Perform a Connectivity Test!
Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD. The next HA rollover is scheduled for Sunday, May 14th. The rollover is scheduled to begin at 2:00 AM ET on Sunday, May 14th with the rollback… Read more »
Get an Inside Look at the CU*Answers Software Development Factory
Join Dawn Moore, EVP Client Experience, for a behind-the-scenes look at our design and development process! This session will explore how the Software Development Life Cycle (SDLC) affects what projects we work on, how we approach the planning, and all the steps involved from design to implementation. To learn more, click the button below. Learn More
How Do I Request Upload/Download Permissions for CU*BASE?
Need to grant upload/download permissions in CU*BASE to one of your employees? Or need to review which employees currently have the ability to perform these actions? Visit the CU*Answers store today and complete a request form. Learn More
Get the Most Out of CU*Forms
Imaging Solutions invites you to join our CU*Forms workshop series! Hosted weekly, these one-hour workshops are designed to help your credit union get the most out of programming forms, setting up FormFLOW and membership products, eSign workflows, and more! Click the button below to register today. Learn More
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