Client News provides the information you need to stay current with what’s happening.
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Join Us for CEO Strategies Week 2022!
Mark your calendars for CEO Strategies Week 2022! This year’s event will take place November 15th and 16th at the M Resort Spa Casino in Las Vegas, Nevada. Enjoy panoramic views of the Las Vegas Strip and surrounding mountains as we discuss strategic development plans for the network, including a big picture look at our… Read more »
Update on Fraud Involving Stolen Credentials Using CU*Talk
The last couple of weeks have seen increasing incidents of fraud where credentials are being stolen and the CU*Talk audio response system is being used to move funds fraudulently. Several Michigan CUs have now taken a loss. What’s Happening In a nutshell, bad actors are finding a member’s account number and SSN, logging in to… Read more »
In Case You Missed It – Late August 2022
Take a look back at some important topics from the second half of August 2022: Have You Taken Advantage of these Features in Mobile Manager? Need to Update CU*BASE User IDs? It’s FREE and Easy! Engage Your Board of Directors with a Dive into Analytics Booth! CU Info Offers a Convenient Way to Update Your… Read more »
Have You Taken Advantage of these Features in Mobile Manager?
Have You Taken Advantage of these Features in Mobile Manager? Your credit union can upload banners to market new loan promotions. Members can then click on these banners to begin the application process! Want to promote new products like PayAnyone* or Bill Pay? Add banners or ads on the home screen menu. Have an event… Read more »
Two for Tuesday with CEO Geoff Johnson – 08/30/2022
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. Watch the video below to hear Geoff’s insight on this week’s topics.
IMPORTANT: Are You Doing Your Due Diligence on Audio Banking?
The announcement below was posted on August 15. We have now heard from several credit unions in Michigan that have seen unauthorized access and, in a few cases, significant dollar losses from bad actors accessing a pre-activated but idle ARU account. Remember that you do not need to auto-activate new members to use audio banking… Read more »
Video of the Week: CU*BASE GOLD Favorites – Part 3: Creating a Favorites Group
CU*BASE GOLD Favorites – Part 3: Creating a Favorites Group Need a quick way to show your staff how they can organize groups of Favorite Tools in CU*BASE? Refer them to this video, which has been viewed 1,013 times! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!
Mobile 6 is Now Available!
Mobile 6 introduces Widgets for faster access to the improved full account summary, card, and loan payment information. See What’s New! Ready to order Mobile 6 for your credit union? Click the button below to visit the online store! Order Mobile 6 Today! Have any questions? Reach out to us at: irsc@cuanswers.com
Updated Disclaimer/Agreement Coming to CU Publisher on 8/30/22
Attention CU Publisher clients: when CU Publisher is launched on Tuesday, August 30th, you will be presented with a disclaimer that you will need to agree to before being allowed to log in. This disclaimer is related to updates to privacy and security agreements for the service. Users will need to accept the agreement each… Read more »
2022 Year-End Bulletin: Early Season Updates and Change to Guide Delivery
Welcome to your 2022 Year-End Processing Bulletins! These emails will serve as periodic reminders of tasks, deadlines, and updates on any changes to the published processing schedule or timeline of events. Historically, a printed paper copy of a year-end processing guide is delivered to your credit union each year in late October/early November. While these… Read more »
Updated Deployment Plan for IBM i Access Upgrades – Complete Yours by 9/1/2024
Earlier this year, CU*Answers Network Services announced a temporary suspension of our deployment plans for IBM iAccess Upgrades. We have since performed the necessary adjustments to our plans – your credit union can begin downloading the latest version as of June 27th. Please note that this update is required for all CU*Answers clients. The updates will need to be applied to all of your CU*BASE workstations and must be completed by 9/1/2024. To learn more, click the button below. Learn More
Learn All about Native Receipts
This July we will be hosting a webinar on Native Receipts – we will provide a demonstration of the product, discuss why we made Native Receipts, and detail how your credit union can sign up to use Native Receipts! Each webinar will conclude with a Q&A session.
If you’d like to learn more about Native Receipts, we invite you to join us for the upcoming webinar! Click the button below to register. Register Here
CU*Answers University Courses for July
Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers. Take a look at the courses we have coming up in July! See Courses
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