Client News provides the information you need to stay current with what’s happening.
You may also want to check out the press release section.
Arriving 8/23: Update to Daily Calculation for Written-Off Loan Records
As noted in the alert originally posted in June, we experienced an issue with the new daily interest calculation routine on written-off loans that was introduced with the 22.05 release (read more about this on page 6-7 of the 22.05 Release Summary). On Tuesday, August 23, we will be implementing a change so that we… Read more »
Two for Tuesday with CEO Geoff Johnson – 08/16/2022
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. Watch the video below to hear Geoff’s insight on this week’s topics.
More Advice on Tightening Your CU*Talk Security
In our network, CU*Talk audio response still has a very loyal and steady audience, and most credit unions still want to provide this service to their members. As noted in our earlier announcement, credit union phone banking systems are starting to have more of a spotlight on them when it comes to cyber security and… Read more »
In Case You Missed It – Early August 2022
Take a look back at some important topics from the first half of August 2022: How Do I Add or Remove CU*BASE Security Officers? Join Us for Asterisk Intelligence Week, Hosted in Las Vegas, Nevada! July Owner’s View Monthly Recap Join Network Services for our September Boot Camp! Did You Know? Ditch the Spreadsheet! Keep… Read more »
Video of the Week: CU*BASE GOLD Favorites – Part 1: Saving a Tool as a Favorite
CU*BASE GOLD Favorites – Part 1: Saving a Tool as a Favorite Need a quick way to show your staff how they can save a tool as a favorite in CU*BASE? Refer them to this video, which has been viewed 6,788 times! Play Video Check out our entire collection of video tutorials in the Show Me… Read more »
Xtend Network News Update
ATTENTION XTEND SHARED BRANCHING PARTNERS An Update from the Xtend Shared Branching Network Effective August 15th, 2022, Muskegon Co-op Federal Credit Union has changed their name to Route 31 Credit Union. Please visit the Xtend Online Search portal to find a Shared Branch near you!
Join Us for Asterisk Intelligence Week, Hosted in Las Vegas, Nevada!
Join the Asterisk Intelligence team for several educational events, hosted at the Innovation Center in Las Vegas, Nevada! Between Monday, September 12th and Wednesday, September 14th, we will be hosting on-site training at the CU*Answers Innovation Center. Then, on Thursday, September 15th, we will be hosting a series of webinars. During these courses, we will… Read more »
Here comes the next Collections Roundtable!
Pull Up a Chair, the Roundtable is Waiting! Join us for the FREE Collections Roundtable, an open forum discussion on collections laws, internal procedures, and CU*BASE processes. Join us for the third session of the 2022 Collections Roundtable Series – for whichever session you’d like, or both! We are once again hosting an in-person version… Read more »
Join Us for a FREE Education Express Webinar!
Wednesday, August 31 11:00 AM – 11:30 AM ET This Month’s Focus Xpress Teller Best Practices Introducing a new, separate teller processing platform to CU*BASE! Xpress Teller was designed to streamline and simplify the teller experience, offering an alternative that was built with today’s changing credit union lobbies in mind. We are excited about the… Read more »
Sign Up for the Latest News from Client Services and Education!
The Client Services and Education team offers several newsletter options for our clients, allowing you to stay on top of the latest information from our team. The Education Report serves to keep clients informed of upcoming courses and training events hosted by CU*Answers. Sign Up for the Education Report Our Client Services Report allows you… Read more »
Updated Deployment Plan for IBM i Access Upgrades – Complete Yours by 9/1/2024
Earlier this year, CU*Answers Network Services announced a temporary suspension of our deployment plans for IBM iAccess Upgrades. We have since performed the necessary adjustments to our plans – your credit union can begin downloading the latest version as of June 27th. Please note that this update is required for all CU*Answers clients. The updates will need to be applied to all of your CU*BASE workstations and must be completed by 9/1/2024. To learn more, click the button below. Learn More
Mortgage Servicing & Escrow Processing
Did you know that Lender*VP offers mortgage servicing and escrow processing services in collaboration with the Xtend Mortgage Servicing team? Let us put our team of experts to work for you! To learn more, click the button below. Learn More
Two for Tuesday
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. View the Video
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