Client News provides the information you need to stay current with what’s happening.
You may also want to check out the press release section.
Have a question for CU*Answers? Who do you call?
At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs. When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »
Let Xtend Process Your Year End Closing – For FREE!
Let Xtend process your Year End Closing for Free! Complete our “Year End Closing Form” and let Xtend Back-Office Bookkeeping know that you’re ready. Please allow 2-3 business days for Xtend to process your Year End. Xtend, Inc. (866) 981-4983 | srs@xtendcu.com
Update on CU*BASE Escrow Statements Enhancements
It’s escrow analysis season! We know that many of you will be running your escrow analysis statements in the next month or two. Since the rollout of enhancements in the 21.10 release, we’ve had to make a few adjustments, so here’s the latest news: ENHANCEMENTS TO THE FORMAT The new format for the CU*BASE Escrow… Read more »
Did You Miss Last Month’s Education Express? We’ll Help You Catch Up with this Video!
Last month’s Education Express webinar highlighted Year-End Review items for 2021. If you missed this session but would still like an opportunity to review the topics discussed, you can click the button below to check out the video recording now available on our OnDemand site. View the Video
Register for Asterisk Intelligence Week at CU*Answers
Join the Asterisk Intelligence team for one or more sessions in the September Asterisk Intelligence Week! Options include both skills and strategy sessions! During the event, participants will review and discuss data analytics, data management, and data warehousing solutions and strategies. Also available by popular demand is an entire day of tactical skills instruction on… Read more »
Don’t Let the LegaSuite Upgrade Float On By!
If you have not yet completed the LegaSuite Client upgrade on all of your workstations, please do so soon. Currently, we are running on version 8.2.2 and will be moving to version 8.5.4. Online and Site-Four credit unions will need to complete the upgrade by October 3, while Self-Processing credit unions will need to complete… Read more »
Abnormal Activity Monitoring for Transaction Patterns – Using The Tools You Own to Mitigate Risk
The FFIEC and CFPB are urging credit unions to identify and monitor high-risk activity amongst their member base. The transaction pattern option within the Abnormal Activity Monitoring CU*BASE tool was designed to assist credit unions with meeting that requirement. These patterns need to be configured specific to your credit union, as each credit union has… Read more »
An Exciting Announcement from the CU*Answers Board of Directors
Dear Clients, We are pleased to announce that the CU*Answers Board of Directors has completed their CEO succession planning process and has selected Geoff Johnson as the new CEO effective October 1st. This morning we will be sending out the following press release to the trade publications and our partners. Please join us in congratulating… Read more »
A Note from CU*Answers on Browser Security and Online Banking Passwords
When entering your password and/or security question to access the new It’s Me 247 online banking, you may encounter a message similar to the one pictured below: Please note: this does not mean that your account or password have been compromised. This message is also not originating from It’s Me 247 online banking. Instead, it… Read more »
Join Xtend for our Leadership 2020 Watch Party
Xtend will be changing up our Leadership Conference this year, and will be moving to a video format. As a remote business we are really looking forward to engaging with more credit union professionals, introducing you to more team members, and interacting with you in a new way! In the next few weeks we will… Read more »
Two for Tuesday
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. View the Video
Learn About Our Latest Integration With Glia!
Join our upcoming webinar to learn all about our integration with Glia, which gives your credit union the opportunity to co-browse with your membership from both your website and online banking, with live chat and many other features available! This session will be jointly-hosted by Glia and the CU*Answers Internet Retailer Support Center. To register, click the button below! Register Today
Learn About Mobile 7.0 During Our July Webinars
If your credit union has not yet taken advantage of Mobile 7.0, we invite you to join one of our upcoming webinars, where we will take a closer look at the features and customization new to Mobile 7.0. Ready to learn more? Click the button below to register for one of the webinars! Register Now
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