Client News provides the information you need to stay current with what’s happening.
You may also want to check out the press release section.
CU*BASE Alert: Update to CU*Talk Arriving 10/23
As a reminder, CU*Talk will be transitioning to a new text-to-speech platform on Wednesday, October 23rd. If there are any issues encountered during or after the transition, we will post them in a single alert, located here. A separate email will not be sent for each update. If you encounter any issues with CU*Talk, please refer to the CU*BASE Alerts page… Read more »
Join Lender*VP to Learn All About the FUEL Decision Model!
Lender*VP welcomes you to join our upcoming webinar on FUEL! This session will explore the FUEL automated decision model, with a look at what it does, how it works, and the steps required to get it set up. If you’ve been considering using FUEL or if you already use it, this is a great opportunity… Read more »
Join AuditLink on November 11th to Learn About our Cooperative Approach to Vendor Management
This informative 30-minute session will introduce participants to AuditLink and our Vendor and Contract Management platforms. This session will also feature a discussion on the importance of cooperative platform management and will help participants plug into key resources within our network as they relate to vendor management, auditing and compliance. Join us on Monday, November… Read more »
Two for Tuesday with CEO Geoff Johnson – 10/22/2024
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. Watch the video below to hear Geoff’s insight on this week’s topics.
Do You Have a New Member Service Representative?
Join the Client Services and Education Team as we explore a day in the life of a Member Service Representative. This course is geared toward new team members or current staff that would like a refresher in CU*BASE GOLD. We will concentrate on the tools that help users answer various member inquiries relating to accounts and account… Read more »
What’s the Latest from Lender*VP? A Quick Look at Hot Topics in Lending
Current Hot Topics in Lending. If you missed out recent announcements, check out our handy recap in this edition of the Lender*VP Newsletter! Take Advantage of the 1Click Autopilot Program! Learn about options available through our 1Click Autopilot Program Arriving January 2025: Pricing Increase for RouteOne Integration Credit Applications Click here for… Read more »
An Update to the Conversations On Bill Pay/P2P Series
The CU*Answers Cards & Payments team would like to inform you about a change to one of our Conversations On series. Going forward, the Conversations on Bill Pay/P2P series will be combined with Conversations on Online Member Experience. All future sessions of Conversations on Online Member Experience that focus on Bill Pay/P2P topics will be… Read more »
Activate LoanPay Xpress Now in Online Banking/Mobile App!
Activate LoanPay Xpress Now in Online Banking/Mobile App! For credit unions who currently offer LoanPay Xpress through Magic Wrighter, you now have the option to activate this as a module through online banking and your credit union mobile app, allowing members to make payments via credit/debit cards to their qualifying loans. Ready to begin the… Read more »
Update to CU*Talk Arriving October 23: Here’s What You Need to Know
In late July of this year, CU*Answers made a change to our internal phone system, as we moved over to the Zoom phone platform. Why replace CU*Talk? Because we consistently see over 700,000 minutes every month across our network – a clear sign that many members still rely on this method of communication. The new CU*Talk… Read more »
Reminder – Action Required: We Need You to Submit an Updated W-9 Form
The following Client News item applies only to credit unions who received the associated email: CU*Answers recently received a notice from the IRS that there are names and tax ID numbers for some of our client credit unions which do not currently match IRS records. In order to avoid being charged penalties, we are asking your… Read more »
Learn All About Using CBX Tools for Compliance with the Bank Secrecy Act
Do you have supervisory personnel who would like to learn more about the configurations and operation of CBX tools for use in monitoring, evaluating, and reporting on events associated with BSA compliance? Encourage them to register for our upcoming webinar! Use the button below for more information and registration. Register Now
Two for Tuesday
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. View the Video
Take a Look at the CU*Answers University Courses for October!
Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers. Take a look at the courses we have coming up in October! Learn More
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