Client News provides the information you need to stay current with what’s happening.
You may also want to check out the press release section.
Business Check Deposits Made Easy with CheckLogic Biz SSO
If your credit union has partnered with eDoc for their CheckLogic Biz offering and you have business members who use BizLink 247, your credit union can also offer business members a Single-Sign-On from BizLink 247 to the CheckLogic toolkit. With this solution, your business members can easily access the software to scan in checks for… Read more »
A Note from Xtend: Inclement Weather for 1/12 through 1/13
Attention Xtend clients: The Grand Rapids area is expecting inclement weather from Friday, 1/12 through Saturday, 1/13. This may affect the ability for some Xtend employees to commute to and from work. There are also a handful of clients who will be closed for precautionary reasons, which may lead to an increase in contact center… Read more »
Important Training for Changes Coming to the CU*BASE LOS in Late January
If your credit union has online credit cards, please be aware that payments will be calculated differently starting at the end of January 2024! At the end of January, we will be implementing a project that will change the way that incomplete loan applications are routed in CU*BASE, how online credit card payments are calculated,… Read more »
The Internet Retailer Support Center Invites You to Join a Conversation on Online Member Experience!
The Internet Retailer Support Center invites you to join us for a Conversation on Online Member Experience! Our upcoming webinar will focus on RDC Auto Enrollment within CU*BASE. We will discuss how credit unions are using RDC Auto Enrollment, configurations that they are using for approval, as well as how credit unions are obtaining reports. … Read more »
Recommendations from Lender*VP – Document Retention for Denied Applications
What is your credit union’s current retention plan for documents relating to denied applications? Lender*VP has recommendations for your credit union, as detailed below. Lender*VP recommends that any/all relevant documentation and information that is used to deny loan applications should be saved by your credit union for a period of at least 25 months. Relevant… Read more »
Join Us for a Conversation on Rules for RTP® Send
Now that we’ve successfully onboarded credit unions to receive funds via the RTP® payments rail, it’s time for us to start building the infrastructure we need so that members can send funds that way, too. But just like with a wire, money sent via this rail can’t be pulled back if it gets sent in… Read more »
December Owner’s View Monthly Recap
Check out recent programming changes in the December 2023 edition of the Owner’s View Monthly Recap! Open the Owner’s View Monthly Recap The Owner’s View Monthly Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE and accompanying core-software products. Read previous editions of the Owner’s View Monthly… Read more »
Instant Card Issue: Allowing You to Assign Cards Faster & with Enhanced Security
Instant Card Issue is a great way for your credit union to provide an enhanced member experience by producing a card with a member selected PIN that is fully functional for ATM, Debit or Credit Card transactions while the member is in the branch. Members do not need to wait for their card, security is… Read more »
Prevent Fraud with Positive Pay for Your Business Members
If your credit union works with business memberships, the Positive Pay toolkit is great resource to help prevent fraudulent activity from posting to business member’s checking account. An online tool accessible through BizLink 247, Positive Pay allows business members to upload checks they have written, or to manually enter the checks they have written. Any… Read more »
New Web Chat Scripts Coming from Xtend
Xtend is excited to announce that we’re in the test and production stages of our Web Chat migration to TalkDesk! As you may remember, we received notice late in 2023 that Bold360, Xtend’s current chat provider, had slated to sunset their product effective 01/31/2024. Xtend is working hard to ensure a smooth transition, and we… Read more »
Get Ready for the 2025 Cooperative Campaigns!
We have redesigned the cooperative campaigns for 2025, and you can get yours now! You can get the bundle of all 12 months or pick and choose which individual campaigns you would like – the choice is up to you. Click the link below to view our 2025 lineup! Learn More
Take a Look at the CU*Answers University Courses for January!
Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers. Take a look at the courses we have coming up in January! View Courses
Get Registered for CU*Answers University Week
CU*Answers University Week is coming January 27 – 30! Register for our most timely and relevant courses condensed into one week – each course is FREE to attend! Click the button below to view the courses. Learn More
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