Client News provides the information you need to stay current with what’s happening.
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Communicate New Branch Locations, Holiday Hours and More with Mobile Alerts!
With Mobile Alerts as a self-service option, you can manage all the important communications for your mobile app users. Content for Mobile Alerts can include marketing promos, new branch locations, holiday hours, annual meeting dates and community events, to name a few. The Mobile Alerts option allows for recurring alerts – you can choose whether… Read more »
[The Pulse] 2024 Business Continuity Plan Now Available
![[The Pulse] 2024 Business Continuity Plan Now Available](https://www.cuanswers.com/wp-content/uploads/The-Pulse-Disaster-Recovery-email-banner-7.21-300x121.png)
As your core data processor, we continue to invest in high availability and recovery strategies to ensure that the products and services you count on us for are there when you need them. Implementing those strategies and responding when uncertainty happens requires a well-designed and thoroughly tested plan. We’ve recently completed the 2024 CU*Answers Business… Read more »
Give Your Business Members the Convenience of Self-Service Options with BizLink 247 for Desktop and Mobile
With the new BizLink 247 your credit union now has the option for self-service access to make updates. This includes updating marketing or advertisements and where they are linked to, updating widgets, updating navigation for where a feature is located and what it says, adding in your credit union logo and branding, as well as… Read more »
Video of the Week: Posting a Payroll
Posting a Payroll Need a quick way to show your staff how they can use CU*BASE to post a payroll? Refer them to this video! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!
Register for Asterisk Intelligence Week at CU*Answers
Join the Asterisk Intelligence team for several educational events in March! Between Monday, March 4th and Wednesday, March 6th, we will be hosting on-site training. Then, on Thursday, March 7th, we will be hosting a series of webinars. During these courses, we will discuss data analytics, data management, and data warehousing solutions – some courses… Read more »
Updates Relating to Annual CU*BASE Maintenance
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Yesterday, January 28th, we performed annual maintenance to CU*BASE program libraries. As part of this maintenance, there were a few file updates implemented, which can be reviewed here. We will be posting any/all issues related to this weekend’s maintenance on the CU*BASE Alerts page, compiled into a single alert… Read more »
Details on Our Recent Update to the EULA for MOP 3.0 and MACO
Attention credit unions currently using MOP 3.0 (Membership Opening Process) and MACO (Multiple Authentication Convenience Options) for mobile app: As you may have heard, CU*Answers has recently updated the EULA for MOP 3.0 and MACO. A letter explaining the change in terms, along with our recommendations for the use of these products, is attached to… Read more »
ATTENTION: Be Aware of Changes to Email Delivery Beginning February 1st, 2024
We are in the final week before these changes take effect. Please read the following information carefully. On Sunday, January 28, we will perform GoAnywhere maintenance (this link will open a protected network-only alert); this maintenance is routine, but will include changes that will impact our email processes. Related changes are also included in the annual file maintenance (this link… Read more »
Don’t Forget: Changes to the CU*BASE LOS Arriving this Weekend
On Sunday, January 28th, we will be implementing a project that will change the way that incomplete loan applications are routed in CU*BASE, how online credit card payments are calculated, and (if configured) how LOC payments are calculated. To help prepare your credit union for these changes, we’ve compiled a variety of resources, which we… Read more »
Have You Heard About CU Info?
Have You Heard About CU Info? CU Info allows you to dynamically update your credit union’s information across CU*Publisher products like your Membership Opening sites (MAP/MOP), Mobile 6.0 and the upcoming Biz Mobile 1.0 and Micro Apps. What Info Can I Manage? In addition to managing the members of your CU*Publisher team, you can edit… Read more »
10th Annual Conversations on Compliance Event
Join us for the 10th annual AuditLink Conversations on Compliance event, hosted at the Sheraton Grand Rapids Airport Hotel in Grand Rapids, MI! This year’s event will take place on Wednesday, May 14th, from 9:00 AM to 3:30 PM ET. For more information and registration, please click the button below. Learn More
Building a Virtual Branch with a Human Touch
Join Glia and CU*Answers for an upcoming webinar – Building a Virtual Branch: Digital-First Interactions with the Human Touch. During this event, Glia will discuss their virtual branch solution, which combines the convenience of in-person banking with the efficiency of online services. Click the button below to learn more! Learn More
Upgrade to Mobile 7.0 to Start Using MFA Functionality Today
Is your credit union planning to activate multi-factor authentication (MFA)? Don’t forget that you will need to upgrade to Mobile 7.0! Mobile 7.0 also seamlessly enrolls your credit union in our Annual Update Process, guaranteeing that you remain current with all forthcoming annual updates. For more details on getting started with MFA, click the button below. Learn More
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