Client News provides the information you need to stay current with what’s happening. You may also want to check out the press release section.
CU*Answers University
One of the cooperative principles, CU*Answers is committed to education and training. CU*Answers offers a variety of pre-scheduled classroom and webinar courses all year long.
Documentation
Are you looking for information about future releases? Ever wonder what’s coming for CU*BASE or It’s Me 247 online banking or other CU*Answers tools? Stay current by subscribing to CU*Answers newsletters. Read about topics beyond the CU*BASE software and how to pull it all together.
Cybersecurity Resources
Cybersecurity and resilience are serious economic concerns rapidly spreading throughout the credit union industry as the risk of data breach and fraud continues to expand. As an engaged and committed CUSO, CU*Answers has the professional resources available to learn about cybersecurity requirements and help credit unions design and build the infrastructure needed to continually monitor… Read more »
Owners View
Want to talk to our professionals and your peers about any of these projects? Join one of our Conversations on… groups! Owner’s View is a shared project management tool that gives everyone involved in developing software tools a centralized list to help all team members understand where projects stand at any time. By keeping all… Read more »
Related News
Update to Request Center – Completed Custom Online Forms to be Deleted After 30 Days
![Update to Request Center – Completed Custom Online Forms to be Deleted After 30 Days](https://www.cuanswers.com/wp-content/uploads/mtg-email-graphic-bigger-100x100.jpg)
Update to Request Center – Completed Custom Online Forms to be Deleted After 30 Days Starting Wednesday, March 29th, any/all custom online forms in Request Center will be automatically deleted 30 days after they are marked “Completed”. This automatic deletion of completed forms will become the retention policy moving forward. If your credit union wishes… Read more »
Need to Clean Up Your AnswerBook Contacts?
![Need to Clean Up Your AnswerBook Contacts?](https://www.cuanswers.com/wp-content/uploads/Clean-Up-AnswerBook-Contacts-email-banner-100x100.png)
Has your credit union recently reviewed your current users in AnswerBook? Has your credit union ensured all contact information is up-to-date? To obtain a list of your current users in AnswerBook, click below and submit a request to our CSR team today. Click Here to Get Started Looking to give new users an overview of… Read more »
Two for Tuesday with CEO Geoff Johnson – 3/14/2023
![Two for Tuesday with CEO Geoff Johnson – 3/14/2023](https://www.cuanswers.com/wp-content/uploads/twofortuesday_logo_square-100x100.png)
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. Watch the video below to hear Geoff’s insight on this week’s topics.
Join Us for a FREE Education Express Webinar!
![Join Us for a FREE Education Express Webinar!](https://www.cuanswers.com/wp-content/uploads/Education-Express-5-100x100.png)
Thursday, March 23 2:00 PM – 2:30 PM ET This Month’s Focus Things to Consider when Changing Loan Rates Is your credit union looking to change loan rates? During this month’s Education Express session, Ashley Melder and Nick Olchowski will detail important things to keep in mind when changing rates, such as reviewing the risk-based… Read more »
Video of the Week: Working a Follow-Up
![Video of the Week: Working a Follow-Up](https://www.cuanswers.com/wp-content/uploads/Video-of-the-Week-New-Email-Banner-2020-100x100.png)
Working a Follow-Up Need a quick way to show your staff how they can work a follow-up in CU*BASE? Refer them to this video, which has been viewed 1,463 times! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!
Do You Have Staff Who Would Like to Receive Client News and Alert Emails? We Can Help!
![Do You Have Staff Who Would Like to Receive Client News and Alert Emails? We Can Help!](https://www.cuanswers.com/wp-content/uploads/Client-News-and-Alert-Emails-Sign-Up-email-banner-8.23.22-100x100.png)
Do you have new or existing employees who would like to begin receiving communications from CU*Answers? Below is a helpful guide to the emails that CU*Answers regularly sends out. Client News and Alerts – what is the difference? Client News emails are fully-designed emails that include a banner image and body text. Client News emails… Read more »
Pull Up a Seat for a Learning Café Session
![Pull Up a Seat for a Learning Café Session](https://www.cuanswers.com/wp-content/uploads/Cafe-Learning-Session-banner-100x100.png)
Skip-a-Pay gives credit union members the opportunity to catch up on bills, save extra shopping funds, plan a vacation or support other financial needs. During this month’s Learning Café session, Ashley Melder and Beth Barron will discuss how to build and configure a Skip-a-Pay program, allowing you to offer this option to your own members. … Read more »
Statement Changes Coming Soon
![Statement Changes Coming Soon](https://www.cuanswers.com/wp-content/uploads/Statement-Changes-Coming-Soon-email-banner-2023-100x100.png)
ATTENTION STATEMENT PROCESSING CONTACT Your statement vendor was recently notified of statement changes coming soon. This announcement, which detailed changes that will impact regular and credit card member statements, was delivered on March 7th. A sample of this notification was attached to an email that was sent to your credit union, in the event that… Read more »
Have You Heard About CU Info?
![Have You Heard About CU Info?](https://www.cuanswers.com/wp-content/uploads/mtg-email-graphic-bigger-100x100.jpg)
Have You Heard About CU Info? CU Info allows you to dynamically update your credit union’s information across CU*Publisher products like your Membership Opening sites (MAP/MOP), Mobile 6.0 and the upcoming Biz Mobile 1.0 and Micro Apps. What Info Can I Manage? In addition to managing the members of your CU*Publisher team, you can edit… Read more »
AuditLink Presents: How to Review SOC Reports
![AuditLink Presents: How to Review SOC Reports](https://www.cuanswers.com/wp-content/uploads/AuditLink-Presents-How-to-Review-SOC-Reports-email-banner-100x100.png)
The SSAE18 SOC audit has become one of the most popular and important ways for critical vendors to provide assurance to their controls and ensure the safety of member data. Join AuditLink for an upcoming educational webinar as we explore the nuances of SSAE SOC audits. During this session, Matthew VanderHulst will walk through the… Read more »