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CU*Answers University
One of the cooperative principles, CU*Answers is committed to education and training. CU*Answers offers a variety of pre-scheduled classroom and webinar courses all year long.
Documentation
Are you looking for information about future releases? Ever wonder what’s coming for CU*BASE or It’s Me 247 online banking or other CU*Answers tools? Stay current by subscribing to CU*Answers newsletters. Read about topics beyond the CU*BASE software and how to pull it all together.
Cybersecurity Resources
Cybersecurity and resilience are serious economic concerns rapidly spreading throughout the credit union industry as the risk of data breach and fraud continues to expand. As an engaged and committed CUSO, CU*Answers has the professional resources available to learn about cybersecurity requirements and help credit unions design and build the infrastructure needed to continually monitor… Read more »
Owners View
Want to talk to our professionals and your peers about any of these projects? Join one of our Conversations on… groups! Owner’s View is a shared project management tool that gives everyone involved in developing software tools a centralized list to help all team members understand where projects stand at any time. By keeping all… Read more »
Related News
In Case You Missed It – Early January 2023
![In Case You Missed It – Early January 2023](https://www.cuanswers.com/wp-content/uploads/In-Case-You-Missed-It-banner-100x100.png)
Take a look back at some important topics from the first half of January 2023: Have a question for CU*Answers? Who do you call? Do You Have a New Member Service Representative? December Owner’s View Monthly Recap Join Us for a FREE Education Express Webinar! Meet the Newest Member of Our Family – Servicer Edition!… Read more »
Have You Taken Advantage of these Features in Mobile Manager?
Have You Taken Advantage of these Features in Mobile Manager? Your credit union can upload banners to market new loan promotions. Members can then click on these banners to begin the application process! Want to promote new products like PayAnyone* or Bill Pay? Add banners or ads on the home screen menu. Have an event… Read more »
Analyze How Members are Using Online Banking!
Online Banking Optics is your “click-tracking” data for It’s Me 247, recording the digital habits and preferences of members as they engage with online banking. Simple summaries and trends of this data is available today via the CU*BASE Tool #1100 Online Banking Optics: Lite, and Analytics Booth. Looking for member detail in the data? To… Read more »
Add RevGen to Your 2023 Quarterly Contests!
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Member marketing for your quarterly contests! Purchase a RevGen campaign bundle, and Xtend can market alongside your 2023 Quarterly Contests! Included in your RevGen marketing, Xtend will: Publish contest banners on your It’s Me 247 site and Mobile App Manage a campaign that includes: 1 Target audience build 3 branded HTML emails 1 Online Banking… Read more »
Check Out the NEW Topics Featured in this Edition of AnswerBook Digest!
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AnswerBook is your go-to knowledge base for questions relating to CU*BASE software, products and services from CU*Answers. In this edition of AnswerBook Digest, we’re placing a spotlight on the following topics: My member’s loan was paid down to a zero balance, but the member still owed fines on the loan. During end of day processing,… Read more »
Already Using Xpress Teller? Sign Up for Native Receipts Today!
![Already Using Xpress Teller? Sign Up for Native Receipts Today!](https://www.cuanswers.com/wp-content/uploads/Already-Using-Xpress-Teller-Native-Receipts-email-banner-100x100.png)
Imaging Solutions is excited to debut Native Receipts, now available in Active Beta! Available first with Xpress Teller, the Native Receipts application allows tellers to view, sign, print and archive receipts, replacing the functionality currently performed by ProDOC. Signing up for the Active Beta for Native Receipts is completely FREE! To participate, your credit union… Read more »
Mobile 6 is Now Available!
Mobile 6 introduces Widgets for faster access to the improved full account summary, card, and loan payment information. See What’s New! Ready to order Mobile 6 for your credit union? Click the button below to visit the online store! Order Mobile 6 Today! Have any questions? Reach out to us at: irsc@cuanswers.com
Update to Loan Suffixes in Loan Creation Process as of 1/10/23
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As of this morning, Tuesday, January 10th, when a loan suffix is suggested in the loan creation process, we will now be looking at closed suffixes as well as open loans. Any unused suffix will be defaulted before using one that has been previously used and closed. As usual, this field is input capable if… Read more »
Two for Tuesday with CEO Geoff Johnson – 1/10/2023
![Two for Tuesday with CEO Geoff Johnson – 1/10/2023](https://www.cuanswers.com/wp-content/uploads/twofortuesday_logo_square-100x100.png)
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. Watch the video below to hear Geoff’s insight on this week’s topics.
Video of the Week: Changing the Negative Balance Limit
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Changing the Negative Balance Limit Need a quick way to show your staff how they can change the negative balance limit on a delinquent loan in CU*BASE? Refer them to this video, which has been viewed 892 times! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!