Client News provides the information you need to stay current with what’s happening. You may also want to check out the press release section.
CU*Answers University
One of the cooperative principles, CU*Answers is committed to education and training. CU*Answers offers a variety of pre-scheduled classroom and webinar courses all year long.
Documentation
Are you looking for information about future releases? Ever wonder what’s coming for CU*BASE or It’s Me 247 online banking or other CU*Answers tools? Stay current by subscribing to CU*Answers newsletters. Read about topics beyond the CU*BASE software and how to pull it all together.
Cybersecurity Resources
Cybersecurity and resilience are serious economic concerns rapidly spreading throughout the credit union industry as the risk of data breach and fraud continues to expand. As an engaged and committed CUSO, CU*Answers has the professional resources available to learn about cybersecurity requirements and help credit unions design and build the infrastructure needed to continually monitor… Read more »
Owners View
Want to talk to our professionals and your peers about any of these projects? Join one of our Conversations on… groups! Owner’s View is a shared project management tool that gives everyone involved in developing software tools a centralized list to help all team members understand where projects stand at any time. By keeping all… Read more »
Related News
Update on Fraud Involving Stolen Credentials Using CU*Talk
The last couple of weeks have seen increasing incidents of fraud where credentials are being stolen and the CU*Talk audio response system is being used to move funds fraudulently. Several Michigan CUs have now taken a loss. What’s Happening In a nutshell, bad actors are finding a member’s account number and SSN, logging in to… Read more »
In Case You Missed It – Late August 2022
Take a look back at some important topics from the second half of August 2022: Have You Taken Advantage of these Features in Mobile Manager? Need to Update CU*BASE User IDs? It’s FREE and Easy! Engage Your Board of Directors with a Dive into Analytics Booth! CU Info Offers a Convenient Way to Update Your… Read more »
Have You Taken Advantage of these Features in Mobile Manager?
Have You Taken Advantage of these Features in Mobile Manager? Your credit union can upload banners to market new loan promotions. Members can then click on these banners to begin the application process! Want to promote new products like PayAnyone* or Bill Pay? Add banners or ads on the home screen menu. Have an event… Read more »
Two for Tuesday with CEO Geoff Johnson – 08/30/2022
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. Watch the video below to hear Geoff’s insight on this week’s topics.
IMPORTANT: Are You Doing Your Due Diligence on Audio Banking?
The announcement below was posted on August 15. We have now heard from several credit unions in Michigan that have seen unauthorized access and, in a few cases, significant dollar losses from bad actors accessing a pre-activated but idle ARU account. Remember that you do not need to auto-activate new members to use audio banking… Read more »
Video of the Week: CU*BASE GOLD Favorites – Part 3: Creating a Favorites Group
CU*BASE GOLD Favorites – Part 3: Creating a Favorites Group Need a quick way to show your staff how they can organize groups of Favorite Tools in CU*BASE? Refer them to this video, which has been viewed 1,013 times! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!
Mobile 6 is Now Available!
Mobile 6 introduces Widgets for faster access to the improved full account summary, card, and loan payment information. See What’s New! Ready to order Mobile 6 for your credit union? Click the button below to visit the online store! Order Mobile 6 Today! Have any questions? Reach out to us at: irsc@cuanswers.com
Updated Disclaimer/Agreement Coming to CU Publisher on 8/30/22
Attention CU Publisher clients: when CU Publisher is launched on Tuesday, August 30th, you will be presented with a disclaimer that you will need to agree to before being allowed to log in. This disclaimer is related to updates to privacy and security agreements for the service. Users will need to accept the agreement each… Read more »
2022 Year-End Bulletin: Early Season Updates and Change to Guide Delivery
Welcome to your 2022 Year-End Processing Bulletins! These emails will serve as periodic reminders of tasks, deadlines, and updates on any changes to the published processing schedule or timeline of events. Historically, a printed paper copy of a year-end processing guide is delivered to your credit union each year in late October/early November. While these… Read more »
Activating Complex Passwords for It’s Me 247 – What You Need to Know
It’s Me 247 online banking offers many control features to meet the needs of an increasingly security-conscious online space. Among these is the option to require the use of complex passwords for members. To activate complex passwords in It’s Me 247, you will need to check the appropriate box in the Online/Mobile Password and Security… Read more »