Client News provides the information you need to stay current with what’s happening. You may also want to check out the press release section.
CU*Answers University
One of the cooperative principles, CU*Answers is committed to education and training. CU*Answers offers a variety of pre-scheduled classroom and webinar courses all year long.
Documentation
Are you looking for information about future releases? Ever wonder what’s coming for CU*BASE or It’s Me 247 online banking or other CU*Answers tools? Stay current by subscribing to CU*Answers newsletters. Read about topics beyond the CU*BASE software and how to pull it all together.
Cybersecurity Resources
Cybersecurity and resilience are serious economic concerns rapidly spreading throughout the credit union industry as the risk of data breach and fraud continues to expand. As an engaged and committed CUSO, CU*Answers has the professional resources available to learn about cybersecurity requirements and help credit unions design and build the infrastructure needed to continually monitor… Read more »
Owners View
Want to talk to our professionals and your peers about any of these projects? Join one of our Conversations on… groups! Owner’s View is a shared project management tool that gives everyone involved in developing software tools a centralized list to help all team members understand where projects stand at any time. By keeping all… Read more »
Related News
December Owner’s View Monthly Recap
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Our projects hatch from your input! Check out recent programming changes in the December 2021 edition of the Owner’s View Monthly Recap! December 2021 Owner’s View Monthly Recap The Owner’s View Monthly Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE… Read more »
Have a question for CU*Answers? Who do you call?
At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs. When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »
Let Xtend Process Your Year End Closing – For FREE!
Let Xtend process your Year End Closing for Free! Complete our “Year End Closing Form” and let Xtend Back-Office Bookkeeping know that you’re ready. Please allow 2-3 business days for Xtend to process your Year End. Xtend, Inc. (866) 981-4983 | srs@xtendcu.com
Update on CU*BASE Escrow Statements Enhancements
It’s escrow analysis season! We know that many of you will be running your escrow analysis statements in the next month or two. Since the rollout of enhancements in the 21.10 release, we’ve had to make a few adjustments, so here’s the latest news: ENHANCEMENTS TO THE FORMAT The new format for the CU*BASE Escrow… Read more »
Did You Miss Last Month’s Education Express? We’ll Help You Catch Up with this Video!
Last month’s Education Express webinar highlighted Year-End Review items for 2021. If you missed this session but would still like an opportunity to review the topics discussed, you can click the button below to check out the video recording now available on our OnDemand site. View the Video
Register for Asterisk Intelligence Week at CU*Answers
Join the Asterisk Intelligence team for one or more sessions in the September Asterisk Intelligence Week! Options include both skills and strategy sessions! During the event, participants will review and discuss data analytics, data management, and data warehousing solutions and strategies. Also available by popular demand is an entire day of tactical skills instruction on… Read more »
Don’t Let the LegaSuite Upgrade Float On By!
If you have not yet completed the LegaSuite Client upgrade on all of your workstations, please do so soon. Currently, we are running on version 8.2.2 and will be moving to version 8.5.4. Online and Site-Four credit unions will need to complete the upgrade by October 3, while Self-Processing credit unions will need to complete… Read more »
Abnormal Activity Monitoring for Transaction Patterns – Using The Tools You Own to Mitigate Risk
The FFIEC and CFPB are urging credit unions to identify and monitor high-risk activity amongst their member base. The transaction pattern option within the Abnormal Activity Monitoring CU*BASE tool was designed to assist credit unions with meeting that requirement. These patterns need to be configured specific to your credit union, as each credit union has… Read more »
An Exciting Announcement from the CU*Answers Board of Directors
Dear Clients, We are pleased to announce that the CU*Answers Board of Directors has completed their CEO succession planning process and has selected Geoff Johnson as the new CEO effective October 1st. This morning we will be sending out the following press release to the trade publications and our partners. Please join us in congratulating… Read more »
A Note from CU*Answers on Browser Security and Online Banking Passwords
When entering your password and/or security question to access the new It’s Me 247 online banking, you may encounter a message similar to the one pictured below: Please note: this does not mean that your account or password have been compromised. This message is also not originating from It’s Me 247 online banking. Instead, it… Read more »