Client News provides the information you need to stay current with what’s happening. You may also want to check out the press release section.
CU*Answers University
One of the cooperative principles, CU*Answers is committed to education and training. CU*Answers offers a variety of pre-scheduled classroom and webinar courses all year long.
Documentation
Are you looking for information about future releases? Ever wonder what’s coming for CU*BASE or It’s Me 247 online banking or other CU*Answers tools? Stay current by subscribing to CU*Answers newsletters. Read about topics beyond the CU*BASE software and how to pull it all together.
Cybersecurity Resources
Cybersecurity and resilience are serious economic concerns rapidly spreading throughout the credit union industry as the risk of data breach and fraud continues to expand. As an engaged and committed CUSO, CU*Answers has the professional resources available to learn about cybersecurity requirements and help credit unions design and build the infrastructure needed to continually monitor… Read more »
Owners View
Want to talk to our professionals and your peers about any of these projects? Join one of our Conversations on… groups! Owner’s View is a shared project management tool that gives everyone involved in developing software tools a centralized list to help all team members understand where projects stand at any time. By keeping all… Read more »
Related News
Reminder: The AB_24.06 Analytics Booth Release Arrives June 16th
![Reminder: The AB_24.06 Analytics Booth Release Arrives June 16th](https://www.cuanswers.com/wp-content/uploads/Our-Latest-Release-to-Analytics-Booth-email-banner-100x100.png)
The Asterisk Intelligence Team is excited to present the AB_24.06 Analytics Booth Release, arriving to Analytics Booth subscribers on Sunday, June 16th! This release features: New Trends Data Points Brand-New Ratios Feature Enhanced Alerts Capabilities And more! View the Release Summary Learn More About the Analytics Booth Release Join the Asterisk Intelligence Team for a… Read more »
Have You Signed Up for the Q3 and Q4 CU*Answers Quarterly Contests?
![Have You Signed Up for the Q3 and Q4 CU*Answers Quarterly Contests?](https://www.cuanswers.com/wp-content/uploads/Quarterly-contests-top-banner-12.23-100x100.jpg)
CU*Answers Quarterly Contests Have you signed up for the CU*Answers Quarterly Contests? Our Quarterly Contests are FREE to participate in, with the option to purchase the prize and guarantee a winner from your Credit Union. There is still time to sign up for Q3 and Q4 and give your members the opportunity to win fun… Read more »
New Configuration Now Available – Waiving NSF/ANR Fees for ACH ‘Retry’ Items
![New Configuration Now Available – Waiving NSF/ANR Fees for ACH ‘Retry’ Items](https://www.cuanswers.com/wp-content/uploads/New-Configuration-NSF-ANR-Fees-for-ACH-Retry-Items-email-banner-100x100.png)
As of Monday, June 10th, we have deployed a new configuration which allows your credit union to waive NSF/ANR Fees for ACH ‘retry’ items. This includes a configuration flag that your credit union can set, should your credit union wish to waive these fees. For more information on this configuration, click here to view our… Read more »
Arriving 6/18: Update for Collateral Records & Impact to Third-Party LOS Users
![Arriving 6/18: Update for Collateral Records & Impact to Third-Party LOS Users](https://www.cuanswers.com/wp-content/uploads/Arriving-6.18-Update-for-Collateral-Records-email-banner-100x100.png)
On Tuesday, June 18th, we will be deploying a project for third-party loan origination systems that build collateral records to populate the title tracking field with the default assigned to the collateral type. For third-party LOS users only: The project affects all third-party LOS users for both current and future collateral records. This project will… Read more »
Check Out the New Resources Featured in this Edition of Documentation Digest!
![Check Out the New Resources Featured in this Edition of Documentation Digest!](https://www.cuanswers.com/wp-content/uploads/Documentation-Digest-email-banner-2024-100x100.png)
Documentation Digest is your go-to knowledge base for questions relating to CU*BASE software, products and services from CU*Answers. This email series highlights resources that we think your credit union will find helpful, including Help topics, booklets, videos and more! Click on the links below for a deeper dive into each item, and don’t forget to… Read more »
Prevent Fraud with Positive Pay for Your Business Members
![Prevent Fraud with Positive Pay for Your Business Members](https://www.cuanswers.com/wp-content/uploads/BizLink-247-series-email-banner-12.23-100x100.png)
If your credit union works with business memberships, the Positive Pay toolkit is great resource to help prevent fraudulent activity from posting to business member’s checking account. An online tool accessible through BizLink 247, Positive Pay allows business members to upload checks they have written, or to manually enter the checks they have written. Any… Read more »
Two for Tuesday with CEO Geoff Johnson – 06/11/2024
![Two for Tuesday with CEO Geoff Johnson – 06/11/2024](https://www.cuanswers.com/wp-content/uploads/twofortuesday_logo_square-100x100.png)
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. Watch the video below to hear Geoff’s insight on this week’s topics.
Recommendations from Lender*VP – Document Retention for Denied Applications
![Recommendations from Lender*VP – Document Retention for Denied Applications](https://www.cuanswers.com/wp-content/uploads/Lender-VP-Denied-Application-Retention-email-banner-100x100.png)
What is your credit union’s current retention plan for documents relating to denied applications? Lender*VP has recommendations for your credit union, as detailed below. Lender*VP recommends that any/all relevant documentation and information that is used to deny loan applications should be saved by your credit union for a period of at least 25 months. Relevant… Read more »
Have You Heard About CU Info?
![Have You Heard About CU Info?](https://www.cuanswers.com/wp-content/uploads/mtg-email-graphic-bigger-100x100.jpg)
Have You Heard About CU Info? CU Info allows you to dynamically update your credit union’s information across CU*Publisher products like your Membership Opening sites (MAP/MOP), Mobile 6.0 and the upcoming Biz Mobile 1.0 and Micro Apps. What Info Can I Manage? In addition to managing the members of your CU*Publisher team, you can edit… Read more »
Video of the Week: Processing a Loan Request for a Non-Member
![Video of the Week: Processing a Loan Request for a Non-Member](https://www.cuanswers.com/wp-content/uploads/Video-of-the-Week-New-Email-Banner-2020-100x100.png)
Processing a Loan Request for a Non-Member Need a quick way to show your staff how they can use CU*BASE to process a loan request for a non-member? Refer them to this video! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!