Client News provides the information you need to stay current with what’s happening. You may also want to check out the press release section.
CU*Answers University
One of the cooperative principles, CU*Answers is committed to education and training. CU*Answers offers a variety of pre-scheduled classroom and webinar courses all year long.
Documentation
Are you looking for information about future releases? Ever wonder what’s coming for CU*BASE or It’s Me 247 online banking or other CU*Answers tools? Stay current by subscribing to CU*Answers newsletters. Read about topics beyond the CU*BASE software and how to pull it all together.
Cybersecurity Resources
Cybersecurity and resilience are serious economic concerns rapidly spreading throughout the credit union industry as the risk of data breach and fraud continues to expand. As an engaged and committed CUSO, CU*Answers has the professional resources available to learn about cybersecurity requirements and help credit unions design and build the infrastructure needed to continually monitor… Read more »
Owners View
Want to talk to our professionals and your peers about any of these projects? Join one of our Conversations on… groups! Owner’s View is a shared project management tool that gives everyone involved in developing software tools a centralized list to help all team members understand where projects stand at any time. By keeping all… Read more »
Related News
Video of the Week: Tips & Tricks for CU*BASE – Part 3: Selecting Consecutive Items
![Video of the Week: Tips & Tricks for CU*BASE – Part 3: Selecting Consecutive Items](https://www.cuanswers.com/wp-content/uploads/Video-of-the-Week-New-Email-Banner-2020-100x100.png)
Tips & Tricks for CU*BASE – Part 3: Selecting Consecutive Items Need a quick way to show your staff how they can use the keyboard to select consecutive items in CU*BASE? Refer them to this video! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!
Do You Have a New Member Service Representative?
![Do You Have a New Member Service Representative?](https://www.cuanswers.com/wp-content/uploads/Member-Service-Representative-Webinar-email-banner-100x100.png)
Join the Client Services and Education Team as we explore a day in the life of a Member Service Representative. This course is geared toward new team members or current staff that would like a refresher in CU*BASE GOLD. We will concentrate on the tools that help users answer various member inquiries relating to accounts… Read more »
Join Us for a Conversation on Plastics: Credit Card Promotions
![Join Us for a Conversation on Plastics: Credit Card Promotions](https://www.cuanswers.com/wp-content/uploads/conversations_on_plastics_1000px-100x100.png)
From fraud mitigation to mandates, batch maintenance to digital issuance, vendor consolidations to mandates, and everywhere in between, Conversations on Plastics is another avenue that allows SettleMINT EFT to explore the complex and exciting world of ATM, debit, and credit cards! Join our upcoming session for a discussion on credit card promotions – learn about… Read more »
Pull Up a Seat for a Learning Café Session
![Pull Up a Seat for a Learning Café Session](https://www.cuanswers.com/wp-content/uploads/Cafe-Learning-Session-banner-100x100.png)
CU*Answers Management Services is a group of branded services whose leaders focus on addressing issues regarding users, operations, strategy, and development. These are the brands that add value for every CU*Answers client. Our value proposition focuses on the main intentions of connecting people to projects and to the organization, with an overlying objective of partnership… Read more »
The 2024 Xtend Pricing Guide is Now Available!
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The 2024 Xtend Pricing Guide is now available! Take a look at our offerings for SRS Bookkeeping, Contact Center Services, Member Marketing & Communications, Data Analytics, and more. A copy of the 2024 Pricing Guide can be accessed via our website. We encourage our clients to review it in planning for the upcoming business year.
Join Us for a FREE Education Express Webinar!
![Join Us for a FREE Education Express Webinar!](https://www.cuanswers.com/wp-content/uploads/Education-Express-5-100x100.png)
Wednesday, November 15 3:00 PM – 3:30 PM ET This Month’s Focus Introduction to AuditLink AuditLink is your execution arm for tackling auditing and compliance-related requirements and the supporting core system processes driving your operations. Credit unions that work with AuditLink gain confidence knowing they have implemented effective procedures and controls to be in compliance… Read more »
Take a Look at the CU*Answers University Courses for November!
![Take a Look at the CU*Answers University Courses for November!](https://www.cuanswers.com/wp-content/uploads/University-email-banner-November-2023-100x100.png)
Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers. Take a look at the courses we have coming up in November! Monday, November 6 3:30 PM – 4:30 PM ET Getting Started with Unique Data Management (UDM) Register for web conference … Read more »
AuditLink Presents: How to Review SOC Reports
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The SSAE18 SOC audit has become one of the most popular and important ways for critical vendors to provide assurance to their controls and ensure the safety of member data. Join AuditLink for an upcoming educational webinar as we explore the nuances of SSAE SOC audits. During this session, we will walk you through the… Read more »
Check Out the Release Resource Companion for the 23.10 CU*BASE Release
![Check Out the Release Resource Companion for the 23.10 CU*BASE Release](https://www.cuanswers.com/wp-content/uploads/Release-Resource-Companion-email-banner-100x100.png)
The CU*BASE Release Resource Companion includes links to relevant resources and the latest updates to our core software, with brief summaries of each. Follow the link below to review the Release Resource Companion for CU*BASE 23.10 – inside you will find several updated booklets related to the 23.10 Release including: Details on how to add… Read more »
Abnormal Activity Monitoring for Transaction Patterns – Using The Tools You Own to Mitigate Risk
![Abnormal Activity Monitoring for Transaction Patterns – Using The Tools You Own to Mitigate Risk](https://www.cuanswers.com/wp-content/uploads/Abnormal-Activity-Monitoring-email-banner-store-page-and-webinar-8.21-100x100.png)
The FFIEC and CFPB are urging credit unions to identify and monitor high-risk activity amongst their member base. The transaction pattern option within the Abnormal Activity Monitoring CU*BASE tool was designed to assist credit unions with meeting that requirement. These patterns need to be configured specific to your credit union, as each credit union has… Read more »