This project management process revolves around the uploading or downloading of data associated with “Off Trial Balance” features of the platform. This may include the upload and download for VISA/MC, externally serviced real estate loans, or other externally service member investment products. This process always begins with you contacting your servicing vendor prior to beginning the process with CU*Answers to determine their costs and interface constraints. Reference doc in reference library under O.
Process Timelines
| Process Task | Approximate Time |
|---|---|
| Days to Review & Bid Request | 14 Days |
| Average Time for Programming | 2 Weeks |
| Average Time for Testing and Implementation | 1 Week |
Pricing
On-Line Credit Unions
Processing Fee:
- $100 per month
Programming Fee (includes future updates if required by your vendor):
- Existing vendor – $500 custom programming and setup fee
- New vendor – custom quote ($1,000 minimum)
Self-Processing Credit Unions
If file transfers and vendor interaction are processed by the credit union:
Programming Fee:
- Existing vendor – $1,000 custom programming and setup fee
- New vendor – custom quote ($1,000 minimum)
If file transfers and vendor interaction are processed by CU*Answers:
When file transfers are processed through EBN and CU*Answers Operators perform the transfer functions, normal on-line processing and programming fees (above) apply.
*An additional charge of $350 will be applied for flooding of accounts if requested.
Principal Contacts at CU*Answers
Existing Vendor Relations
- Certegy
- PSCU
- FDR
- EDS Cross Roads
How Do I Manage This Project?
If you ever decide to change a process for a current set up, or you would like to add an interface altogether, you can begin by contacting CU*Answers.
You will need to consider the following areas:
- Current contracts
- Vendor costs
- Review the CU*Answers existing vendor list
- Research if new cards will be required, recurring costs involved, and any required due dates
Next, you will want to follow the life cycle steps:
- Contact CU*Answers about the project
- CU*Answers will review the project and submit price quote to you
- You will review the quote and return the Project Authorization to CU*Answers
- Project sheet is created and assigned to a CU*Answers resource
- You and/or your vendor will be contacted with any questions, if needed
- Project is tested
- Project is implemented
