Engage with Us!
As a cooperative, our mission is to help our credit union clients and owners achieve their goals and dreams. One way we can do that is to ensure that the tools and solutions we are developing are moving in a direction that fits those goals and dreams. So your voice matters!
There are many ways to engage with us, from day-to-day interactions with our client support and professional services teams to the hundreds of education sessions we offer every year. But if you have a specific idea you’d like to suggest, here are your best avenues:
Taking focus groups to a new level! Join your peers and add your voice to conversations on credit union core disciplines, tools for members and employees, and the latest buzz.
If you’re ready to invest and want your project to be assured a place in the queue, check out the Developer’s Help Desk. We’d love to work with you on your custom project!
This is our version of a suggestion box. Any employee, any idea, any time. If you think it’ll benefit members and the network, we want to hear your idea!
- What is an Idea Form?
- Think suggestion box. A place to dream, and to engage others who might share your dream and be able to make it come true.
- Just remember that like a suggestion box, it’s not a formal request for work to be done. We may not always be in a position to invest the resources in every idea that comes along, even if it’s a great one!
- What if I’m willing to pay for this?
- Is your idea more than just a suggestion, but a project where your credit union is willing to pay for the work to be prioritized? Check out the Initiating a Special Project Request page; we’d love to work with you on your custom project.
- How long will it take to get a response?
- Expect a reply in about 6-8 weeks. You’ll usually be asked to join in a dialogue with our team as we debate feasibility and techniques that might turn your idea into reality. Just remember that not all ideas can be adopted for development.
- Something’s broken, I need help now!
- Idea Forms are not for emergencies. If you’re experiencing issues with your data or a program isn’t working as warranted, use the AnswerBook or contact our Client Services & Education team directly.
- I didn’t hear back yet. Can submissions be tracked?
- Since this is a suggestion box, we do not have a formal tracking mechanism for ideas submitted through this channel. If you do not receive a response in 6-8 weeks, feel free to submit your idea again for another try!
- How can I tell what you’re already working on?
- To see what’s already in the queue, check out Owner’s View. To see what’s on the drawing board, check for a recipe in the Kitchen.
- How do I submit an Idea Form?
- Log in to CU*BASE GOLD as usual. Click the Network Links button
along the bottom of any screen. Click on “Submit and Idea” then follow the instructions.
