Conversations on Education

Conversations on Education

Conversations on Education

Participants join this Conversations On… Group:

  • To obtain new resources and inspiration for ways to educate their members, staff, and communities.
  • To gain knowledge on how other financial institutions are training their member service staff.
  • To obtain insight into what other CU*BASE credit unions are utilizing for training and on-going development of employees.
  • To brainstorm ideas on how to teach through different means (virtual, in person, recorded videos, etc.)
  • To learn as much about CU*BASE to better their member service experience.

The Client Services and Education Team invites you to join the network of CUSO Educators and become an active participant in our initiative to spread awareness of CU*BASE Tips and Tricks that will make everyday transactions/activities easier for your staff. This group is designed specifically for credit union education coordinators and trainers. We’ll discuss how to set up an education plan and calendar, best practice techniques for new employees, improving existing employee skills, and how to take advantage of all available resources to help better understand our products and services.

Upcoming Events

Date Time Topic Register
Wed, August 7th, 2024 3:00 PM – 4:00 PM ET Custom Training Edition (CTE) Register Now
Wed, Nov 20th, 2024 3:00 PM – 4:00 PM ET TBD

These events will be held quarterly in a virtual setting (Zoom). However, if you are interested in meeting monthly, please register for our Mailing List to receive Exclusive Training Material delivered by our Certified Trainers and network partners.

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Updated
June 25, 2024

Do You Have a New Teller or Member Service Representative?

Do You Have a New Teller or Member Service Representative?

Join the Client Services and Education Team as we explore a day in the life of a Teller/Member Service Representative.  This course is geared toward new team members or current staff that would like a refresher in CU*BASE GOLD.  We will concentrate on the tools that help users answer various member inquiries relating to accounts… Read more »

Jan 27, 2022

Newly Implemented Enhancements for your Credit Union’s TLC Content Library

Newly Implemented Enhancements for your Credit Union’s TLC Content Library

We are excited to announce a refresh to your Credit Union Library! This year, an extensive project has been underway to bring your learners a more engaging learning experience as we move into 2022.  Implemented earlier this month, the following enhancements are now available to your credit union: Authored in Articulate: All courses will be migrated from the current… Read more »

Jan 17, 2022

Have a question for CU*Answers? Who do you call?

Have a question for CU*Answers?  Who do you call?

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »

Jan 3, 2022